Job Description
About ThoughtLogik
ThoughtLogik is a UK-based CRM and ERP consultancy and a
Premium Zoho Partner, helping ambitious businesses design and implement scalable systems across Sales, Marketing, Operations, and Finance. We specialise in structured, process-driven implementations that replace fragmented tools with fully integrated business platforms. Our expertise spans Zoho and Odoo ecosystems, delivering both functional consulting and technical execution to drive measurable outcomes.
With a UK-led client strategy and a strong offshore delivery centre in India, we combine strategic thinking with disciplined execution to deliver high-quality solutions at scale.
Our mission is to engineer scalable system foundations that enable ambitious businesses to operate with precision, unlock sustainable growth, and build organisations that endure.
Key Responsibilities
- Consulting & Discovery
- Lead discovery workshops and requirements gathering sessions
- Understand client business processes across different functions such as Sales, Marketing, Operations & Finance
- Translate business requirements into functional, technical specifications, process maps and solution design
- Define implementation scope aligned with budget and timeline
- Implementation & Delivery Ownership
- Own (front-end) delivery of assigned projects
- Effectively coordinate with our offshore development teams to execute requirements
- Validate functional builds before client review
- Manage project milestones, risks, and change requests
- Manage client expectations and set realistic deadlines
- Ensure projects are delivered within agreed scope and commercials
- Account Management & Growth
- Act as primary relationship owner for assigned accounts
- Conduct regular review calls and quarterly business reviews
- Identify optimisation, automation and upsell opportunities
- Support renewals and commercial discussions in collaboration with leadership
- Maintain strong stakeholder relationships across client organisations
- Client Success & Adoption
- Drive user adoption through training and walkthroughs
- Ensure systems are aligned to measurable business outcomes
- Proactively flag risks or client dissatisfaction
- Maintain high client retention and satisfaction scores
- Internal Coordination
- Delegate technical tasks clearly to development team
- Provide structured briefs and documentation
- Ensure timesheets, forecasts and resource allocation are accurate
- Contribute to internal process improvements, best practices and organisation activities including content creation, newsletters, events and trade shows
Requirements
Key Skills & Experience
Required
- Experience implementing CRM / ERP / business systems and strong experience of end-to-end lifecycle of software project delivery
- Strong understanding of business processes (Sales, Marketing, Operations, Finance) and process mapping
- Experience managing client relationships
- Ability to translate business needs into system solutions
- Strong communication and stakeholder management skills
- Comfortable managing multiple projects simultaneously
- Self starter with robust communication skills
Preferred
- Experience with Zoho, Salesforce, Odoo or similar platforms
- Basic knowledge of Deluge, APIs and integrations
- Experience working with offshore development teams
- Experience managing change within organisations
- Exposure to AI
Our Values
These values define our approach at Thoughtlogik:
- Be curious: We embrace change and innovation, constantly seeking new technologies and methodologies to drive growth.
- Be accountable: Our focus is on delivering the highest quality and achieving outstanding results, attentive to both the details and the bigger picture.
- Be respectful: We value diverse opinions and perspectives, fostering a culture of honesty and transparency.
- Be positive: We focus on growth opportunities, always seeking solutions rather than dwelling on problems.
- Be ambitious: Our aim is continuous learning, growth, and advancement.
Benefits
Perks:
- 23 days holiday, plus bank holidays minimum.
- Hybrid working - Weekly 4 Days Office based + 1 Day WFH
- Engaging social events including Christmas party
- Contributory pension scheme.
- Life Insurance
Salary: DOE
Please note: This role is UK-based and we do
not offer visa sponsorship.
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