Senior Hostess (Fine Dining)

Job Summary

The Senior Hostess serves as the first point of contact for guests and sets the standard for an exceptional fine dining experience. The role oversees front-of-house greeting and seating operations, manages reservations and guest flow, and works closely with the service team to ensure smooth operations and high hospitality standards. The Senior Hostess also supports team training and ensures compliance with service and grooming standards.

Critical Tasks (Key Responsibilities)

Guest Reception & Seating

Welcome guests courteously, confirm reservations, and manage seating in line with service standards and table rotation.
Maintain waitlists and communicate accurate waiting times.

Reservation & Floor Management

Manage reservations via phone, email, and reservation systems.
Update guest profiles with preferences, special occasions, and VIP notes.
Coordinate seating plans with the Restaurant Manager and Sommelier to ensure optimal guest flow.

Service Coordination

Liaise with service and kitchen teams regarding guest pacing, special requests, and dietary requirements.
Monitor table turnover and guest journey to ensure consistent service quality.

Guest Experience & Upselling

Anticipate guest needs and resolve minor complaints professionally.
Promote signature dining experiences, special menus, and events.
Collect guest feedback and share insights with management.

Standards & Training

Uphold grooming, greeting, and service standards at all times.
Support training and on-the-job coaching of hostess team members.
Ensure compliance with health, safety, and hygiene policies.

Administration & Reporting

Maintain daily reservation records, guest preference logs, and VIP trackers.
Complete end-of-shift handover notes and assist with operational reviews.

Core Competencies (Skills & Attributes)

Hospitality Excellence: Polished, professional, and guest-focused approach.
Communication: Clear verbal and written communication skills with confident phone etiquette.
Organization & Multitasking: Ability to handle reservations, waitlists, and seating plans under pressure.
Attention to Detail: Accurate handling of guest information and preferences.
Team Leadership: Ability to guide junior team members and work collaboratively.
Problem Solving: Calm and proactive approach to guest concerns.
Systems Knowledge: Familiarity with reservation platforms and basic POS systems.
Language Skills (Preferred): Spanish or Russian language skills are an advantage.

Benefits & Compensation

Monthly Salary: AED 3,000 (tax-free)
Language Allowance: AED 300 per month (for Spanish or Russian speakers)
Accommodation:Company-provided accommodation in a fully furnished twin-room studio setup
Free transportation provided from accommodation to the restaurant
Live-out option: AED 3,000 monthly live-out allowance if employee chooses external accommodation
Service Charge & Tips: As per company policy
Meals & Uniform: Duty meals and uniform provided
Annual Leave: As per UAE Labour Law
Medical Insurance: Company-provided, as per policy
Training & Development: Ongoing training and career progression opportunities
Employee Discounts: Dining discounts at company venues, where applicable

Eligibility & Requirements

Experience: Minimum 2 years in a hostess or guest relations role; fine dining experience preferred.
Education: Hospitality or Tourism qualification is an advantage.
Availability: Willingness to work evenings, weekends, and public holidays.
Professional Standards: Excellent grooming, punctuality, and adherence to service policies.