About 3Sixty

3Sixty is a US based company offering a range of products and services to dental professionals. As our volumes grow, we are strengthening operational leadership with a senior operations manager role.

Role Summary

We are hiring a senior operations leader to run the daily performance of our digital dental design and manufacturing operations, and to own production and delivery SLAs end-to-end. This role is responsible for throughput, backlog, quality, staffing, and execution discipline—ensuring every case moves smoothly from intake to final delivery.

This is a hands-on leadership role based in Cairo, working closely with leadership and cross-functional teams to maintain high standards while scaling output.

Key Responsibilities

1) Case Delivery & SLA Ownership

Own end-to-end case flow: intake planning/design review/QC delivery
Ensure SLA / turnaround targets are met across all case types
Monitor backlog and capacity; take action early to prevent delays
Resolve delivery risks and operational bottlenecks quickly

2) Team Leadership & Performance

Lead and develop managers/team leads across design and planning
Set clear expectations, daily/weekly targets, and accountability rhythms
Run performance reviews and coaching plans; build bench strength and succession
Build an environment where people feel supported, clear on priorities, and accountable

3) Quality Management

Drive consistent quality through structured review processes and clear standards
Reduce rework and remakes by addressing root causes (training gaps, unclear inputs, workflow issues)
Partner with quality/training to improve adherence to protocols

4) Workforce Planning & Operations Control

Manage staffing, scheduling, shift planning, and workload allocation
Track operational KPIs (delivery, output, rework, utilization, attendance) and report them clearly
Build simple, repeatable operating routines (daily huddles, weekly reviews, escalation paths)

5) Process Improvement

Identify friction points and implement improvements that reduce cycle time and errors
Standardize workflows where needed—without slowing the business
Work with other stakeholders to improve efficiency and clarity

Qualifications

7+ years of operations or people management experience within the dental industry.
Proven experience managing large teams with team leads/managers
Strong command of KPI-based management and daily execution systems
High ownership, strong judgment, and calm under pressure
Excellent communication with both technical teams and non-technical stakeholders

Dental Operations Manager