About 3Sixty
3Sixty is a US based company offering a range of products and services to dental professionals. As our volumes grow, we are strengthening operational leadership with a senior operations manager role.
Role Summary
We are hiring a senior operations leader to run the daily performance of our digital dental design and manufacturing operations, and to own production and delivery SLAs end-to-end. This role is responsible for throughput, backlog, quality, staffing, and execution disciplineensuring every case moves smoothly from intake to final delivery.
This is a hands-on leadership role based in Cairo, working closely with leadership and cross-functional teams to maintain high standards while scaling output.
Key Responsibilities
1) Case Delivery & SLA Ownership
- Own end-to-end case flow: intake planning/design review/QC delivery
- Ensure SLA / turnaround targets are met across all case types
- Monitor backlog and capacity; take action early to prevent delays
- Resolve delivery risks and operational bottlenecks quickly
2) Team Leadership & Performance
- Lead and develop managers/team leads across design and planning
- Set clear expectations, daily/weekly targets, and accountability rhythms
- Run performance reviews and coaching plans; build bench strength and succession
- Build an environment where people feel supported, clear on priorities, and accountable
3) Quality Management
- Drive consistent quality through structured review processes and clear standards
- Reduce rework and remakes by addressing root causes (training gaps, unclear inputs, workflow issues)
- Partner with quality/training to improve adherence to protocols
4) Workforce Planning & Operations Control
- Manage staffing, scheduling, shift planning, and workload allocation
- Track operational KPIs (delivery, output, rework, utilization, attendance) and report them clearly
- Build simple, repeatable operating routines (daily huddles, weekly reviews, escalation paths)
5) Process Improvement
- Identify friction points and implement improvements that reduce cycle time and errors
- Standardize workflows where neededwithout slowing the business
- Work with other stakeholders to improve efficiency and clarity
Qualifications
- 7+ years of operations or people management experience within the dental industry.
- Proven experience managing large teams with team leads/managers
- Strong command of KPI-based management and daily execution systems
- High ownership, strong judgment, and calm under pressure
- Excellent communication with both technical teams and non-technical stakeholders
