The Team Lead – Tele Sales (SMB Account Management & Lead Generation) will be responsible for managing and driving a high-performing telesales team focused on SMB account management, lead generation, account growth, upselling, and new customer acquisition. The role requires a strong balance of team leadership, sales execution, pipeline management, and relationship building to ensure consistent revenue growth and business expansion within the SMB segment.

The ideal candidate should possess strong telesales leadership capabilities, excellent communication skills, and a proven track record in managing outbound sales teams, generating qualified opportunities, and achieving revenue targets.

Responsibilities:

Team Leadership & People Management

Lead, coach, and manage a team of Tele Sales Executives / SDRs handling SMB accounts.
Drive team productivity, accountability, and target achievement through regular monitoring and guidance.
Daily sales huddles and pipeline reviews
Weekly performance discussions
Monthly performance evaluations and development planning

SMB Account Growth & Revenue Ownership

Own overall team performance across Upsell revenue, Cross-sell opportunities, New SMB customer acquisition
Drive account growth strategies across the SMB portfolio in alignment with business objectives.
Identify opportunities to maximize account value and long-term customer retention.
Ensure achievement of monthly, quarterly, and annual revenue targets

Strategic Deal Management

Personally engage in high-value or strategic SMB opportunities when required.
Support team members in Complex negotiations, Objection handling, Deal progression and closure
Work closely with leadership on strategic account planning and prioritization.
Ensure timely movement of opportunities through the sales funnel

Coaching, Quality & Performance Development

Conduct regular coaching sessions and one-on-one reviews with team members.
Perform Call reviews and quality audits, Sales pitch assessments, Feedback and skill enhancement sessions
Identify performance gaps and implement improvement plans.
Mentor team members on consultative selling, objection handling, and closing techniques

CRM Management, Forecasting & Reporting

Ensure strong adherence to CRM hygiene and reporting discipline using Salesforce.
Maintain accurate tracking of Leads and opportunities, Customer interactions, Sales activities and pipeline updates
Monitor forecasting accuracy and provide timely business insights to leadership.
Generate and analyze sales reports to support decision-making and performance tracking

Requirements

4–7 years of experience in B2B sales, inside sales, or SMB account management
Proven track record in upselling, cross-selling, and closing SMB/short-cycle deals
Prior experience in leading or mentoring sales executives (formal or informal leadership)
Strong understanding of ICT / technology services sales preferred
Excellent communication, negotiation, and stakeholder management skills
Strong analytical mindset with the ability to manage pipeline and sales metrics
Hands-on experience with Salesforce or similar CRM platforms
Highly organized, execution-focused, and comfortable in a high-volume sales environment
Strong leadership mindset with the ability to motivate and drive performance

Team Lead - Tele Sales (SMB Account Management & Lead Generation)