Job Overview:

As a Sales Coordinator at Dingli KSA, you will support the sales team in daily operations and customer relationship management, with a strong emphasis on import customs clearance, logistics coordination, and order follow-up. This position demands excellent communication skills, organizational abilities, and a proactive approach to ensure efficient sales processes and customer satisfaction.

Key Responsibilities:

Assist the sales team in processing orders, managing customer accounts, and maintaining sales records, with special attention to import-related documentation and customs procedures
Prepare accurate quotations for customers and follow up on payments to ensure timely collections
Respond promptly and professionally to customer inquiries regarding products, pricing, and order status, including import shipments and logistics updates
Coordinate import customs clearance and logistics with internal departments (logistics, production, finance) and external agents to ensure timely delivery and accurate invoicing
Prepare sales reports and monitor sales activities to support sales performance analysis
Maintain up-to-date knowledge of products and industry trends to assist customers effectively
Support day-to-day administrative duties, including document handling, correspondence, and office supply management

Requirements

Requirements:

Proven experience in import customs clearance and logistics coordination
Solid experience in order follow-up for industrial manufacturing enterprises or trading companies
Fluent English in listening and speaking (mandatory)
Proficiency in MS Office applications and CRM/ERP software
Detail-oriented with excellent organizational and multitasking abilities
Ability to work collaboratively in a team environment and meet deadlines
Customer-focused mindset with problem-solving skills