Role Summary

The Director of Employee Services is a senior leadership role responsible for overseeing the full spectrum of employee-facing HR operations across the organization. Operating within the framework of Saudi Labor Law and Vision 2030 workforce development objectives, this role ensures the delivery of compliant, efficient, and employee-centric services — spanning payroll, government relations, HR operations, and employee experience.

Key Responsibilities

Employee Relations & Compliance

Ensure full compliance with Saudi Labor Law, GOSI regulations, and Ministry of Human Resources & Social Development (MHRSD) requirements.
Oversee employee contracts, renewals, terminations, and disciplinary processes in accordance with applicable legislation.
Serve as the primary escalation point for complex employee relations issues and grievances.

Government Relations & Saudization

Manage relationships with government entities including MHRSD, GOSI, Qiwa, Mudad, and Absher platforms.
Develop and implement Saudization (Nitaqat) strategies to meet and maintain Green or Platinum classification.
Oversee issuance and renewal of work permits, Iqamas, and visas for expatriate employees.

HR Operations & Payroll

Oversee end-to-end payroll processing in compliance with Wage Protection System (WPS) requirements.
Lead the HR shared services function, ensuring SLA adherence and high employee satisfaction levels.
Drive continuous improvement of HR systems (HRIS/ERP) and digital self-service capabilities.

Leadership & Strategy

Lead, mentor, and develop a team of HR professionals across employee services functions.
Partner with senior leadership to align people operations with organizational and Vision 2030 goals.
Prepare periodic reports and dashboards on HR KPIs for executive review.

Qualifications & Requirements

Education

Bachelor's degree in Human Resources, Business Administration, or a related field (required).
Master's degree or MBA is preferred.
CIPD, SHRM-SCP, or equivalent HR certification is an advantage.

Experience

Minimum 10 years of progressive HR experience, with at least 4 years in a managerial level role.
Proven track record in a Saudi or GCC-based organization with strong knowledge of local labor law.
Experience managing government relations and digital HR platforms (Qiwa, Mudad, GOSI portal).

Skills & Competencies

Deep knowledge of Saudi Labor Law, Nitaqat, and WPS.
Strong leadership, stakeholder management, and communication skills.
Proficiency in HRIS platforms and Microsoft Office Suite.
Bilingual proficiency in Arabic and English (required).
High level of integrity, discretion, and emotional intelligence.

Key Performance Indicators (KPIs)

Nitaqat classification maintained at Green or Platinum level.
Payroll accuracy rate of 99%+ with zero WPS violations.
Employee satisfaction score (eNPS) improvement year-on-year.
Government documentation renewal compliance rate of 100%.
HR service request resolution within defined SLA targets.

Human Resources Director