Senior Manager BaaS Client Solutions & Product Initiatives will be responsible to support our BaaS clients & key product initiatives supporting the growth and delivery of ruya's Banking-as-a-Service proposition.

Key responsibilities:

1. Partner Account Management

Act as a key point of contact for selected BaaS partners, supporting ongoing engagement, servicing, reporting & issue resolution.
Help manage day-to-day partner requests and ensure clear communication between external partners and ruya teams.
Support the Head of Fintech Partnerships in managing relationships with fintechs, digital asset firms, lenders, payment companies, and embedded finance partners.
Work with partners to understand their business models, product requirements, customer journeys, and operational needs.
Help maintain strong partner satisfaction through timely follow-up, ownership, and practical problem-solving.

2. Product Initiatives and Special Projects

Support key BaaS initiatives across areas such as digital assets, lending, accounts, cards, payments, and other embedded banking products.
Help translate partner requirements into clear business, product, compliance, technology, and operational inputs.
Track project actions, dependencies, timelines, and blockers to help ensure initiatives continue to move forward.
Prepare meeting notes, action trackers, internal updates, and business summaries.
Support the development of new BaaS use cases and product propositions under the guidance of the Head of Fintech Partnerships.

Job Requirements:

Experience in Fintech, banking or related partnership type roles, with a good understanding of banking and financial products, cards & payments, lending & credit use-cases, and the general regulatory environment.
Strong communication and stakeholder management skills.
The ability to work well with internal teams across compliance, risk, technology, product, operations, and business.
Good project coordination skills, including the ability to track actions, follow up, manage dependencies, and keep work moving.
A curious and proactive mindset, with a willingness to get stuck in and see things through to completion.
Strong attention to detail, especially when dealing with regulated products, partner requirements, and internal approvals.
The ability to operate in a demanding, fast-moving environment with multiple stakeholders and competing priorities.

The following would be beneficial, but are not mandatory:

Basic understanding of Islamic finance principles.
Some understanding of digital assets.
Basic understanding of payments, card issuing, acquiring, payment processing, or payment schemes.
Experience supporting product launches, partner projects, commercial initiatives, or financial services propositions.
Familiarity with Banking-as-a-Service, embedded finance, open banking, or platform banking models.