About the Company

6thStreet.com is an omnichannel fashion & lifestyle destination that offers 1400+ fashion & beauty brands in the UAE, KSA, Kuwait, Oman, Bahrain & Qatar. Customers can shop the latest on-trend outfits, shoes, bags, beauty essentials and accessories from international brands such as Tommy Hilfiger, Calvin Klein, Hugo, Marks & Spencers, Dune London, Charles & Keith, Aldo, Crocs, Birkenstock, Skechers, Levi's, Nike, Adidas, Loreal, and Inglot amongst many more. 6thStreet.com recently opened GCC's first phygital store at Dubai Hills Mall; an innovative tech-led space which combines the best of both online & offline shopping with online browsing & smart fitting rooms.

Role Overview:

We are looking for a customer-focused Customer Service Representative to support our growing e-commerce operations. You will handle customer queries across phone, email, and live chat, ensuring a smooth and positive shopping experience.

Key Responsibilities:

Handle customer inquiries related to orders, deliveries, returns, refunds, and products
Resolve complaints professionally and within defined SLAs
Coordinate with logistics and internal teams for order fulfillment issues
Maintain accurate records in CRM systems
Capture customer feedback and escalate complex cases when required.

Requirements:

Arabic fluency is mandatory; English proficiency required
Prior customer service or call center experience preferred
Strong communication and problem-solving skills
Comfortable working in a fast-paced e-commerce environment
Familiarity with CRM tools is a plus.

Benefits:

Competitive salary
Company's employee discounts across all brands
Medical insurance
Growth opportunities in a dynamic company.
positive work culture

Customer Service Representative

Customer Service Representative/ Call Center