Microsoft Intune, DHCP, Vpn, Dns, Microsoft 365, Windows 11 troubleshooting, Microsoft Entra ID, Wi-Fi troubleshooting, Active Directory, basic networking concepts

Outlook, Azure Ad, Familiarity with ticketing helpdesk systems and asset management tools, Active Directory, Basic understanding of endpoint security antivirus tools and data backup practices, Microsoft 365 administration, Hardware diagnostics and repair for desktops laptops printers and peripherals, OneDrive, Windows and macOS desktop administration imaging and troubleshooting, Mobile device management for device enrolment and policy enforcement, Sharepoint, Teams, Basic networking TCP IP DNS DHCP VPN Wi-Fi troubleshooting

Windows OS, Peripherals, Itil, SCCM, Windows 10, Laptop hardware, Device imaging and deployment tools, Active Directory, Office productivity tools, ITSM processes