Job Description

About Incision

At Incision (www.incision.care), our mission is to revolutionize surgical training and ensure that every patient receives the best possible care. We collaborate with surgical professionals and teams worldwide, sharing expertise through our award-winning e-learning platform, featuring 2D & 3D modules, augmented reality, and virtual reality applications.

Our Core Values

Impact & Excellence: we strive for innovation and excellence in surgical education

Learn, Grow, and Share: knowledge should be shared, and we help each other thrive

Teamwork Unleashed: we support, challenge, and celebrate each other's success

Role Overview

We are looking for a Junior Support Specialist with a strong learning mindset and a basic

understanding of QA activities. This role is ideal for someone early in their career who is eager

to grow in technical support and quality assurance, and who is reliable and comfortable

participating in a 24/7 on-call rotation.

Your Role

Act as first-line technical support, handling incoming incidents and service requests
Perform initial troubleshooting, issue analysis, and escalation when necessary
Participate in a 24/7 on-call rotation to ensure service continuity
Support manual QA activities under guidance, including test execution and basic
alidation
Assist with documenting issues, test results, and support procedures
Collaborate with senior support, QA, and development teams

Job requirements

What You Bring

Basic understanding of QA and testing concepts
Interest in technical support and problem-solving
Willingness and availability to participate in on-call rotations
Good communication skills and a customer-focused mindset
Strong sense of responsibility and reliability

Nice to Have!

Strong learning attitude and motivation to develop skills
Reliability and willingness to take ownership
Ability to follow processes and work under guidance

What We Offer

Make a Real Impact: help revolutionize surgical education worldwide!

International Team: join a diverse crew with 10+ nationalities.

Learning & Development: access training, courses, and growth opportunities.

Hybrid Work Model: flexibility to work remotely.

Career Growth: expand your skills in a fast-paced, innovative environment.

Top-Notch Equipment: choose between Apple or Microsoft laptop, plus office monitor & tools.

Inspiring Team: collaborate with medical professionals and cutting-edge innovators.!

Team & Social Events: regular gatherings to connect, learn, and have fun.

Competitive Salary: get rewarded for your skills and expertise.

Travel Allowance: support for commuting costs.

Mental Health Support: access well-being resources through OpenUp.

Casual Scale-Up Environment: work in a dynamic, fun, and inspiring atmosphere!

Diverse & Inclusive Workplace: be part of an open-minded, supportive culture where everyone is valued.

Junior Technical Support Specialist