Description

About the Role

We're looking for a hands-on HubSpot Automation Specialist to build, maintain, and optimize the automated workflows connecting our marketing, sales, and support tools. You'll own how data flows through HubSpot — from form submission to ticket creation to team notifications — and make sure the right people get the right information at the right time, without manual work.

This is a great role for someone who loves solving connect the dots problems: taking a messy manual process and turning it into a clean, reliable automation.

What You'll Do

Build and maintain HubSpot workflows across Marketing, Sales, and Service Hub (forms, tickets, deals, contacts, lifecycle stages)
Set up ticket pipeline automation — auto-creating tickets from form submissions, field mapping, routing, and status updates
Integrate HubSpot with external tools (DingTalk, Slack, WeCom, Zapier, Make/n8n) to trigger real-time notifications and alerts for the sales/support team
Configure and troubleshoot webhooks and API-based integrations between HubSpot and third-party apps
Maintain CRM data hygiene — properties, field mappings, deduplication, and pipeline structure
Monitor automation performance, catch failures early, and fix broken workflows
Document workflows and processes so they're easy to hand off, audit, and improve
Partner with Sales, Marketing, and Support teams to understand process pain points and translate them into automation
Explore and pilot AI-powered automation (e.g. HubSpot Breeze AI, AI agents, LLM-based workflow steps) for tasks like summarizing tickets, drafting responses, or enriching lead/contact data automatically

What Success Looks Like (First 90 Days)

Fully understands existing HubSpot workflows and ticket pipeline setup
Independently ships at least one new automation end-to-end
Reduces at least one manual, repetitive task for sales/support
Becomes the go-to can we automate this person

Sales Operations Automation Specialist