About the Role

We're hiring a detail-oriented Quality Control Specialist (E-commerce) to ensure the accuracy and quality of our online store operations. This role focuses on product listing QC (data, pricing, images, variants, categories) and order & shipping QC (order accuracy, packing checks, shipping details), to maintain a flawless customer experience.

Key Responsibilities1) Product Listing Quality Control

Review and approve product listings before publishing (titles, descriptions, specs, attributes, variants).
Ensure correct categorization, tags, filters, and attribute mapping.
Audit pricing accuracy (regular price, sale price, discounts) and detect inconsistencies.
Validate SKU structure, product codes, and variant relationships (size/color/etc.).
Verify product images (quality, correct product match, consistent angles/background if required).
Check product pages for completeness (dimensions, materials, warranty info, shipping notes, FAQs if applicable).
Maintain consistency in Arabic/English content (spelling, tone, clarity) when needed.

2) Order, Fulfillment & Shipping Quality Control

Audit order details before fulfillment (items, quantities, variants, customer notes).
Verify picking & packing accuracy (right SKU/variant, correct count, safe packaging standards).
Check invoice / packing slip correctness and alignment with order details.
Validate shipping label information (customer name, phone, address, COD amount if applicable).
Coordinate with warehouse and customer support to resolve mismatches quickly.
Track recurring fulfillment errors and propose process improvements.

3) Reporting & Continuous Improvement

Maintain QC checklists and daily/weekly QC reports.
Identify root causes of repeated errors and recommend preventive actions.
Work closely with E-commerce, Warehouse, and Customer Support teams to close QC loops.

Quality Standards (Examples)

Zero tolerance for: wrong price, wrong SKU/variant, wrong shipped item.
Product pages must be: complete, accurate, and consistent across the catalog.
Orders must leave the warehouse with verified: item match + packaging + shipping details.

Requirements

3+ year experience in E-commerce operations, catalog management, fulfillment, or QC (preferred).
Strong attention to detail and ability to work with repetitive tasks accurately.
Comfortable using spreadsheets (Excel/Google Sheets) and writing clear reports.
Good communication skills and ability to coordinate across teams.
Familiarity with e-commerce platforms (WooCommerce is a plus).

Nice to Have

Experience with inventory/ERP tools (e.g., Odoo).
Understanding of product data structure (attributes/variants).
Basic knowledge of SEO for product titles and descriptions.