Join Aldar Retail Management – Where Talent Meets Opportunity!

At Aldar Retail Management, we're shaping the future of retail across the UAE. From managing vibrant F&B destinations to delivering world-class shopping experiences, we're redefining how communities connect, shop, and thrive.

Our people are at the heart of everything we do - driven by collaboration, excellence, and innovation. If you're ready to bring your expertise to a dynamic organization, a forward-thinking team and make an impact in one of the region's leading retail environments, this is your opportunity to be part of something extraordinary.

Job Purpose:

The Technical Services Specialist supports the implementation of the overall technical services strategy by providing guidance on Hard & Soft FM operations. This includes managing HVAC and MEP systems, overseeing fit-out reviews, supporting tender evaluations, and ensuring compliance across technical service delivery within large-scale retail and mixed-use assets.

Key Responsibilities:

HVAC & MEP Oversight:

Responsible for the mall's complete HVAC system, ensuring optimal performance at all times.
Review and approve HVAC modifications within tenant areas to ensure system compatibility.
Oversee other MEP systems including BMS, vertical transportation, fire alarm/firefighting, and general building infrastructure.

Hard & Soft FM Support & Strategy:

Scope, review, and evaluate Hard & Soft FM service tenders in alignment with strategic goals.
Provide technical input during contract negotiations and recommend technically sound bids.
Guide both internal teams and external FM service providers on Hard FM operations and best practices.

Facility Management Operations:

Assist in managing overall facility operations and fit-out delivery across assigned properties.
Review and administer capital improvement works (CAPEX), including budgeting and approvals.
Support the development and maintenance of updated asset registers and lifecycle reports.
Assist in monitoring annual Hard FM budgets in line with SLAs and business models.

Compliance & Stakeholder Coordination:

Ensure adherence to health, safety, and compliance policies across assets.
Maintain and enhance service provider relationships to improve performance and SLA delivery.
Actively review and approve tenant fit-out documentation for compliance and integration.
Contribute to service provider evaluations and assist in refining SLA performance.

Qualifications:

Bachelor's degree (BSc) in Engineering (Mechanical, Electrical, or related discipline).

Experience:

Minimum 4 years of experience in technical/operational Hard & Soft FM roles, preferably in large mixed-use developments or shopping malls.

Skills:

In-depth knowledge of HVAC, BMS, FA/FF, and other MEP systems.
Experience with Hard & soft FM contract tendering, evaluation, and vendor management.
Familiarity with fit-out requirements, building compliance, and asset lifecycle planning.
Ability to conduct research and define technical standards and manning models.
Effective conflict resolution and negotiation capabilities.
Analytical thinker with a structured approach to technical problem-solving.
Organized and methodical with the ability to prioritize tasks effectively.
Detail-oriented and committed to operational excellence.
Strong sense of ownership and responsibility for systems performance and compliance.

Technical Services Specialist - Aldar Retail Management