Network Security, Data Center, Databases, End-User Services, Vendor support portals, Major Incident Management P1 P2, Compute Virtualization, Storage Backup, ServiceNow dashboards and reports, Monitoring platforms, Infrastructure service delivery, ServiceNow ITSM tools, Disaster Recovery governance

Google Cloud Platform (GCP), containerization , Oracle Cloud Infrastructure (OCI), Infrastructure as Code (IaC), Devops, Docker, Terraform, Microsoft Azure, Kubernetes, DevSecOps, Cloud Migration, CI/CD pipelines, Cloud-native services, Release automation

Software Development, vendor and contract management, DevOps practices, data platforms, enterprise IT cybersecurity, cloud platforms, platform engineering, cloud provider certification, Regulatory Requirements, AI initiatives, quality engineering, outsourced delivery models, ITSM frameworks, architecture, hybrid delivery methods

DevSecOps, change management, Application Support, Cursor, AI coding productivity tools, Claude

Apis, Web Services, change management, Itil, ITSM principles and practices, SQL and reporting, application monitoring and service management, vendor and SLA management, enhancement management, business application support and lifecycle management, middleware integration

DevOps and SRE Expertise, PMP or PRINCE2, ITIL 4 Foundation, FinOps

Jira, Azure DevOps, MS Project, Powerpoint, Visio, Agile delivery practices