Think insurance is boring Think again.

Trufla Technology is a multinational Canadian company and the first of its kind – we offer a complete suite of digital solutions for the modern insurance brokerage. From SEO and web design, to lead management, branded customer service and API's, Trufla provides a 360° digital strategy for brokerages and reimagines the way their customers interact with insurance.

Trufla is leading a digital revolution that will transform the insurance industry! We're growing fast, and we're looking for visionaries to join our team of innovators and disruptors at our Cairo offices.

It's our goal for Trufla to be the BEST place to work. A great corporate culture is one of our top priorities.

Main Benefits

Competitive Salary
Health Insurance
Gym Membership
Flexible Working Hours
Continuing Education Opportunities
Work from home
Team Building Activities
Milestone celebrations – work anniversaries, birthday celebrations, etc.

About The Role

As Senior IT Specialist, you are the technical backbone of Trufla's day-to-day IT operations. You are an experienced, well-rounded IT professional who can handle complex technical issues independently, support junior team members, and work confidently across the tools and platforms that power Trufla's infrastructure.

This role is hands-on — you'll be the go-to person for escalated support, system administration, and ensuring our endpoints, identities, and core services are running smoothly and securely. You bring enough experience to work with minimal supervision and enough initiative to proactively identify and fix problems before they become incidents.

Responsibilities

Technical Support & Troubleshooting

Serve as the escalation point for complex technical issues that go beyond Tier 1 support
Perform onsite and remote diagnosis, analysis, and resolution of workstation, hardware, software, and network problems
Install, configure, test, maintain, and monitor end-user workstations, peripherals, and telephony equipment
Accurately document all hardware/software issues, resolutions, and asset changes
Liaise with third-party vendors and support teams as needed for issue resolution

Systems & Platform Administration

Administer and support Microsoft 365 services including Exchange Online, Teams, SharePoint, and OneDrive
Manage user accounts, groups, licenses, and policies in Microsoft Entra ID (Azure AD)
Support endpoint management and compliance using Microsoft Intune — device enrollment, configuration profiles, compliance policies, and app deployment
Maintain asset records and device lifecycle tracking in Snipe-IT
Support and maintain OpenVPN and remote access configurations for staff
Assist in managing cloud infrastructure components and connectivity (AWS, GCP, or Azure as applicable)
Contribute to the maintenance of network infrastructure including switches, routers, and firewalls

Security & Compliance

Apply and enforce endpoint security standards, access control policies, and data handling procedures
Collaborate with the Country Manager on the implementation of SOC 2 compliance controls
Monitor systems for security events, anomalies, and vulnerabilities; escalate findings appropriately
Assist in executing and following up on penetration testing activities
Contribute to security awareness efforts and internal training delivery
Maintain familiarity with security frameworks including SOC 2, ISO 27001, and CIS Controls

Process & Knowledge Management

Maintain up-to-date IT documentation including runbooks, knowledge base articles, and configuration records
Mentor junior IT team members and contribute to their technical growth
Participate in the on-call rotation for after-hours and weekend critical support
Assist in handling MAC (move, add, change) requests submitted by line managers

Qualifications

College diploma or university degree in Computer Science, Information Technology, or a related field
3–5 years of hands-on experience in an IT support or systems administration role
Proficient in Microsoft 365 administration — Exchange Online, Teams, SharePoint, Entra ID, Intune
Experience with endpoint management tools (Microsoft Intune, Snipe-IT, or equivalent)
Working knowledge of VPN technologies (OpenVPN or similar)
Familiarity with cloud platforms such as AWS or GCP (basic administration and access management)
Understanding of IT security fundamentals and exposure to compliance frameworks (SOC 2, ISO 27001, CIS Controls)
Sound knowledge of PC hardware, networking concepts, and mobile device management
Experience with ticketing systems and ITSM processes
Able to read and understand technical manuals, procedural documentation, and OEM guides

Personal Attributes

Technically strong and self-sufficient — can troubleshoot and resolve complex issues independently
Clear and professional communicator in English, both written and verbal
Team player who actively supports colleagues and contributes to shared goals
Proactive and organized — identifies problems before they escalate
Reliable and accountable with a high attention to detail
Adaptable in a fast-paced environment with shifting priorities
Curious and self-driven — stays current on relevant technologies and best practices

Working Conditions

Sitting for extended periods of time
Dexterity of hands and fingers to operate a computer keyboard, mouse, and peripherals
Occasional lifting and transporting of moderately heavy objects such as computers and peripherals
Availability for periodic on-call after-hours support

Trufla Technology is an equal opportunity employer and is committed to all forms of diversity in the workplace. All qualified individuals are encouraged to apply.

After applying, complete your application by taking the required assessment below:

https://trufla-assessment.netlify.app