About Addmind

Addmind is a privately owned hospitality group and the leading food and beverage management and concept creation company in the Middle East, with a growing international portfolio of restaurants, bars and lounges, beach clubs, nightlife venues, and hotels.

About The Role

We are seeking a warm, polished, and highly professional Hostess to join our front-of-house team at Be Babel The Palm.

The ideal candidate will have a genuine passion for hospitality, excellent communication skills, and the ability to create a welcoming and memorable experience for every guest. As the first point of contact, the Hostess plays an essential role in representing the restaurant, managing reservations and seating arrangements, and ensuring a seamless guest journey from arrival through departure.

The ideal candidate must be a fluent Arabic speaker.

Position Type:Seasonal

Key Responsibilities

Guest Experience

Welcome and acknowledge all guests warmly and professionally upon arrival.
Create a positive first impression and ensure every guest feels genuinely welcomed and valued.
Escort guests to their tables and present menus where required.
Assist guests with enquiries and provide accurate information about the restaurant, menu, facilities, and services.
Maintain a high level of guest engagement throughout the arrival and departure experience.
Recognise VIPs, regular guests, and special occasions to deliver a personalised and memorable experience.
Handle guest requests, concerns, and feedback professionally, escalating matters to the appropriate manager when required.

Reservations & Seating Management

Manage daily reservations, walk-in guests, waiting lists, special requests, and table allocations.
Maintain accurate and up-to-date reservation records using the approved booking system.
Coordinate closely with the reservations and restaurant teams to manage table availability and guest flow.
Monitor table status and ensure efficient seating arrangements throughout service.
Manage waiting lists and communicate estimated waiting times clearly and professionally.
Ensure VIP reservations, special occasions, and guest preferences are accurately recorded and communicated to the relevant teams.
Coordinate special seating requirements and guest requests with the Restaurant Manager and service team.

Communication & Team Coordination

Maintain clear and effective communication with the restaurant, reservations, and management teams.
Communicate guest preferences, special occasions, allergies, and other relevant information to the appropriate team members.
Coordinate with the service team to ensure smooth guest arrivals, seating arrangements, and table turnover.
Support the front-of-house team during busy service periods to maintain operational efficiency.
Communicate reservation updates, cancellations, and changes in guest requirements promptly.

Reception Standards & Presentation

Maintain a polished, professional, and well-groomed appearance in accordance with company grooming and presentation standards.
Ensure the hostess desk, restaurant entrance, and reception area remain clean, organised, and welcoming at all times.
Maintain a professional and approachable manner when interacting with guests and colleagues.
Follow all company policies, operational procedures, and guest service standards.
Maintain confidentiality regarding guest information, reservations, and VIP visits.
Represent Be Babel The Palm and the wider Addmind group in a professional and positive manner.

Operational & Administrative Support

Assist with daily opening and closing procedures related to the reception and reservations functions.
Support administrative and operational tasks associated with reservations, guest records, and reception management.
Ensure all relevant guest information is accurately recorded, updated, and communicated.
Assist with arrangements for special events, private dining experiences, and high-profile guest visits.

Requirements

Previous experience as a Hostess, Receptionist, Guest Relations Agent, or similar front-of-house role within a premium restaurant, hotel, or hospitality environment.
Experience in luxury dining, lifestyle hospitality, or high-volume F&B operations is preferred.
Excellent spoken Arabic is essential as well as proficiency in English.
Strong understanding of guest service standards and premium hospitality expectations.
Warm, welcoming, and naturally hospitable personality with a genuine passion for guest satisfaction.
Professional appearance with strong personal grooming and presentation standards.
Strong organisational, time-management, and multitasking abilities.
Flexible to work evenings, weekends, public holidays, and extended hours when required.

What We Offer

The opportunity to join a leading hospitality group with an established portfolio of premium venues.
A dynamic and multicultural working environment.
Exposure to diverse hospitality concepts, brands, venues, and events across the region.
Opportunities for professional growth and career development.
The chance to work alongside experienced hospitality professionals in a premium dining environment.

Join Us

If you are a passionate hospitality professional who takes pride in creating exceptional first impressions, thrives in a vibrant restaurant environment, and is committed to delivering memorable guest experiences, we would love to hear from you.

Apply now and become a part of the Addmind journey.