customer communication , Time Management, Problem-solving, Service Orientation, Technical Understanding of Vehicle Systems, Coordination with Workshop Teams, Customer Guidance, Repair Order Documentation System Usage

CRM Tools, Customer Support, Customer Service, Communication techniques, Professional phone etiquette

Basic IT troubleshooting, Customer service, Communication skills in English

Genesys, customer service processes, Service Quality, customer service KPIs, Complaint Management, CRM

Microsoft Office, Workshop terminology, Repair processes, Maintenance requirements, Automotive Engineering, Automotive systems