About the Role

We are looking for an experienced and hands-on Operations & Logistics professional to manage and control our day-to-day e-commerce operations, with a strong focus on shipping performance, delivery rates, courier management, returns, and operational efficiency.

Key Responsibilities

Shipping & Delivery Management

Manage and monitor all shipping and delivery operations from order processing through final delivery.
Monitor delivery rates, failed deliveries, delays, cancellations, and customer-related delivery issues.
Follow up with shipping companies and delivery partners to ensure agreed service levels are maintained.
Review and control shipping rates, fees, COD charges, and other logistics costs.
Identify opportunities to reduce shipping costs while maintaining or improving delivery performance.
Maintain strong communication and follow-up with courier companies and logistics partners.

Returns & Failed Deliveries

Manage the complete returns and exchange process.
Monitor returned, refused, cancelled, and undelivered orders.
Identify the main reasons behind returns and failed deliveries.
Work with relevant teams and courier partners to reduce return rates and improve successful delivery.
Ensure returned products are properly recorded, received, and reconciled.

Operations Control

Monitor the daily order cycle and ensure orders are processed and dispatched on time.
Coordinate with warehouse, customer service, e-commerce, and finance teams when required.
Identify operational bottlenecks and resolve issues quickly.
Ensure operational procedures are followed consistently.
Maintain accurate operational records and documentation.

Reporting & Performance Analysis

Prepare daily, weekly, and monthly operational performance reports.
Track key KPIs such as:
Delivery Success Rate
Return Rate
Failed Delivery Rate
Cancellation Rate
Average Delivery Time
Shipping Cost per Order
Courier Performance
COD Reconciliation
Analyze operational data and highlight problems, trends, and areas requiring attention.
Present clear insights and recommendations to management.

Continuous Improvement

Proactively identify opportunities to improve operational performance.
Develop and propose new ideas, processes, and solutions to reduce costs and improve delivery success.
Test and measure the impact of operational improvements.
Benchmark courier performance and recommend changes when necessary.
Help build more efficient and scalable operational processes as the business grows.

Requirements

3–5+ years of experience in e-commerce operations, logistics, last-mile delivery, or a similar role.
Strong understanding of e-commerce order fulfillment and delivery operations.
Previous experience dealing directly with courier/shipping companies.
Strong knowledge of returns, failed deliveries, COD, and shipping cost management.
Strong analytical and reporting skills.
Excellent Excel / Google Sheets skills.
Strong communication and negotiation skills.
Excellent problem-solving abilities.
Highly organized with strong attention to detail.
Ability to work independently and take ownership of operational issues.
A continuous-improvement mindset — someone who doesn't just report problems but looks for solutions.

Location: [Cairo, Egypt]

Employment Type: Full-time

Experience: 2–4+ years in E-commerce Operations / Logistics / Last-Mile Delivery

Logistics Operations Specialist