About Tech Mahindra Egypt

Join Tech Mahindra Egypt, a fast-growing global delivery hub providing customer experience, operations, and digital business services to international clients. With two offices across Cairo and a capacity of 1,000+ employees, we offer a dynamic and multicultural environment where talent can learn, grow, and build rewarding careers.

As part of Tech Mahindra's global network spanning 90+ countries and 149,000+ professionals, you'll gain exposure to world-class clients, innovative technologies, and international best practices while delivering exceptional customer experiences.

Overview

We are looking for a customer-facing Copilot Digital Cloud Solution Architect (DCSA) to drive Microsoft 365 Copilot adoption, consumption, and business value realization across SME&C customers. The role combines Copilot adoption, technical advisory, security and governance guidance, and customer success management to help customers successfully deploy and scale AI solutions.

Key Responsibilities

Drive Microsoft 365 Copilot adoption and Premium Regular Usage (PRU).
Act as a trusted advisor for Copilot, Copilot Chat, and AI solutions.
Develop and execute adoption and change management plans.
Support customers in AI readiness, governance, security, and compliance.
Remove technical blockers across identity, licensing, security, and platform readiness.
Coordinate execution through partners and Microsoft delivery teams.
Engage business and technical decisionmakers to drive measurable business outcomes.
Manage usage milestones and customer success plans.
Identify opportunities for Copilot expansion and additional AI workloads.

Required Qualifications

Bachelor's degree or equivalent experience.
7+ years of experience in cloud technologies, IT consulting, solution architecture, or digital transformation.
5+ years in enterprise customer-facing roles.
5+ years delivering technical projects and customer solutions.
Strong Microsoft 365 and cloud platform experience.
Experience deploying and driving adoption of Microsoft 365 Copilot.
Experience with adoption and change management practices.
Strong communication and stakeholder management skills.

Certifications

MS-102: Microsoft 365 Administrator Expert
SC-401: Information Security Administrator Associate
AB-900: Microsoft 365 Copilot & Agent Administration Fundamentals
AB-100: Agentic AI Business Solutions Architect Expert
AB-730: AI Business Professional Associate

Copilot Digital Cloud Solution Architect AI Business Solutions