Office: Extron Middle East and Africa
Location: Dubai Airport Free Zone
Department: Sales
# of Openings: 1

CONTROL SUPPORT ENGINEER

The Control Support Engineer will be responsible for assisting customers with the installation, configuration and Programming of a wide range of Extron A/V control products.

Extron control hardware and PC software are used to manage A/V devices through various interfaces such as serial (RS232/422/485) and network protocols (TCP/IP, UDP, SSH etc) These A/V systems include both Extron and third-party equipment such as switchers, projectors, displays, and lighting systems.

A strong background in other control systems - such as Extron, AMX, Crestron, or QSC - is essential, along with reasonable experience in Python programming (or similar). The ideal candidate will demonstrate a deep understanding of integrated A/V environments and be capable of adapting to diverse technical challenges.

Main Responsibilities

Technical Support & Control Applications

Provide technical support for Extron AV control systems, assisting with configuration, and troubleshooting.
Diagnose issues related to control software, AV hardware communication (RS232, TCP/IP), and third-party device integration.
Guide customers through system setup and resolve anomalies in software or hardware operation.

Sales & Feedback

Provide feedback to the Control Applications Engineer & Technical Management when a case needs escalation.
Suggest product improvement needs to the Product Development team based on customer experience.
Maintain awareness of certifications and specifications (medical, military, environmental) relevant to AV control systems.
Report technical issues using internal tools.
Any other duties as assigned to you by management.

Required Skills & Qualifications

Technical Expertise

Strong knowledge of Microsoft Windows OS (servers, registry, DLLs), SQL databases.
Solid understanding of networking (TCP/IP, Ethernet, IP addressing, NAT, routers).
Proficiency in Python 3 programming and Visual Studio Code knowledge.
Familiarity with communication protocols (RS232/RS422, SSH, web sockets).
A minimum of 3 to 4 years of Experience with AV system integration and control platforms (Extron, AMX, Crestron).

Communication & Reporting

Fluent in English, with good verbal and written communication skills.
Ability to explain technical concepts clearly to non-technical users.
Methodical troubleshooting skills and attention to detail.
Regular reporting on status using internal tools.

Education & Experience

Bachelor's degree in Electrical Engineering, Computer Science, or a related field.
A minimum of 3 to 4 years of Proven experience in AV technical support, system design, and field commissioning of AV control systems.
Certification in Extron technologies and third-party control systems is a plus.