Account Manager

Since 2004, 2P has been at the forefront of Saudi Arabia's ICT landscape, delivering integrated technology solutions that enable organizations to accelerate digital transformation and enhance operational efficiency. With a strong foundation in innovation and service excellence, 2P continues to provide end-to-end solutions through its specialized business units and trusted market expertise. We are committed to attracting top talent who are driven to make an impact within a dynamic and forward-looking environment.

We are seeking a client-focused Account Manager – Government Accounts to manage strategic public-sector client relationships and support account growth across key government portfolios in Saudi Arabia.

This role serves as the primary point of contact for assigned clients, ensuring strong relationship management, smooth service coordination, and high levels of client satisfaction. The ideal candidate will work closely with internal teams to support client needs, identify growth opportunities, and ensure successful account management across the full client lifecycle.

Key Responsibilities

• Manage day-to-day relationships with assigned government clients and serve as the primary point of contact
• Build and maintain strong relationships with key client stakeholders and understand their business objectives and priorities
• Identify upselling and cross-selling opportunities within existing accounts to support account growth
• Work closely with internal teams to ensure client expectations are met and services are delivered effectively
• Act as the key liaison between clients and internal teams to ensure alignment and smooth communication
• Support clients throughout the project lifecycle, ensuring smooth coordination through handover to delivery
• Maintain strong client engagement post-handover to support long-term partnerships and account retention
• Manage client concerns and escalations proactively, ensuring timely resolution and effective communication
• Gather client feedback and identify opportunities to improve service quality and account performance
• Monitor market trends and competitor activity to support account planning and client engagement strategies
• Participate in client meetings, account reviews, and business discussions to strengthen client relationships
• Assist in preparing account reports, business updates, and internal performance insights.

Requirements

• Bachelor's degree in business administration, Marketing, Information Technology, Computer Science, or a related field
• 3+ years of experience in account management, sales, or client-facing roles
• Experience managing government or enterprise accounts is preferred
• Strong relationship-building and stakeholder management skills
• Strong communication, coordination, and problem-solving abilities
• Experience supporting account growth, client retention, and service delivery
• Ability to manage client expectations and resolve issues effectively
• Commercial awareness with strong understanding of account performance and client lifecycle management
• Experience in ICT, technology services, or digital solutions is highly preferred

Preferred Background

• Experience managing government, enterprise, or strategic client accounts
• Exposure to account growth, upselling, and cross-selling strategies
• Familiarity with service delivery environments and cross-functional account coordination

What Success Looks Like

• Strong client satisfaction and relationship health
• Growth in assigned account value and retention
• Successful upsell and cross-sell contribution
• Smooth project coordination and handover to delivery
• Timely resolution of client escalations
• Strong internal coordination and quality account reporting