Account Manager Associate

Key Responsibilities

Develop and maintain deep relationships with assigned accounts, serving as the primary point of contact for all customer-related matters

Proactively manage customer portfolios to ensure high levels of satisfaction, engagement, and retention

Implement customer success strategies to enhance satisfaction and retention

Lead client onboarding processes, ensuring a seamless and successful implementation of our solutions to meet client objectives

Conduct regular business reviews with clients, provide performance reports, insights, and recommendations for optimizing their experience

Identify growth opportunities within accounts and drive upselling, cross-selling, and contract renewals to achieve revenue targets

Actively track and monitor customer health metrics to anticipate issues and ensure clients are meeting their desired outcomes

Collaborate with Sales, Product, and Marketing teams to address customer needs and enhance overall experience

Provide expert training and guidance to clients, maximizing their utilization and success with our products or services

Maintain accurate, up-to-date account information and interaction records in CRM systems

Act as an advocate for clients, effectively communicating their feedback and needs to internal teams for continuous improvement

Monitor industry trends and competitor activities to provide valuable insights for enhancing client relationships

Proven experience in Customer Success, Client Support, or related roles (minimum of 2 years preferred)

Exceptional communication, negotiation, and relationship-building skills

Demonstrated ability to achieve revenue growth through effective account management and customer success strategies

Strong analytical and problem-solving skills with a proactive mindset

Ability to manage multiple accounts, prioritize tasks, and meet deadlines in a fast-paced environment

Proficiency in CRM software and other customer management tools

Bachelor's degree in business, Marketing, Communication, or a related field (preferred)

A genuine passion for customer satisfaction and delivering exceptional service

Why Join Us

A collaborative and dynamic work environment with opportunities for growth and development

Competitive salary and benefits package

Work with a dedicated team committed to making a positive impact on client experiences

Exposure to a diverse range of clients and industries

At YouGotaGift, we value innovation, collaboration, and client satisfaction. Join us to help create impactful and lasting relationships that drive success and growth for our clients and our company. Apply now and become part of our exciting journey