Account Manager

Job Description: Account Manager

Location: Maadi, Cairo, Egypt (Full-time, On-site)

Industry: Marketing Services / Creative Agency

working hours : 10-6 two days off

Role Overview

You will own the day-to-day client relationships, acting as a trusted advisor who understands their business goals deeply. Your role is to translate client objectives into clear, actionable briefs for our internal teams and ensure the seamless execution of projects that drive real results. This is a client-facing role that requires a strategic mindset, exceptional organizational skills, and a passion for delivering world-class service.

Key Responsibilities

Client Relationship & Strategy

• Serve as the main point of contact for a portfolio of key client accounts.
• Build and nurture strong, long-term relationships with clients, understanding their industry, brand voice, and competitive landscape.
• Proactively identify opportunities for account growth, upselling, and cross-selling agency services.
• Lead strategic conversations with clients, turning their business goals into effective marketing strategies.

Project & Campaign Management

• Oversee the end-to-end execution of client projects, from initial brief to final delivery, ensuring they meet quality standards, timelines, and budgets.
• Coordinate and brief internal teams—including creative, content, and digital marketing specialists—to execute campaigns flawlessly.
• Manage client expectations through clear, proactive, and consistent communication.
• Identify potential issues early and develop solutions to ensure client satisfaction and project success.

Performance & Reporting

• Monitor campaign performance and KPIs, using data-driven insights to provide strategic recommendations and optimize future initiatives.
• Prepare and present regular performance reports to clients, clearly communicating results, insights, and next steps.

Qualifications & Requirements

Experience:

• 1-3 years of proven experience in account management or a similar client-facing role, specifically within a marketing, advertising, or creative agency.
• Graduated from AUC OR GUC
• Demonstrated success in managing multiple client accounts and projects simultaneously in a fast-paced environment.

Skills & Knowledge:

• Strong understanding of digital marketing strategies, including social media, content marketing, and branding.
• Excellent communication, presentation, and negotiation skills in both English and Arabic.
• Strong commercial awareness and a client-centric mindset.
• Highly organized with meticulous attention to detail and a proactive problem-solving ability.
• Proficiency in project management and CRM tools is a plus.

Personal Attributes:

• A go-getter with a results-driven mentality.
• A trusted partner who can confidently challenge ideas and provide expert guidance.
• Thrives in a collaborative team environment and enjoys building genuine relationships.

What We Offer

• The opportunity to work on meaningful brand-building projects for a diverse portfolio of clients.
• A dynamic, strategy-led, and creative work environment.
• A collaborative culture where your contributions have a direct impact on the agency's success.
• A role with significant ownership and the chance to grow with a rapidly scaling agency.