Position Overview
The Account Manager will be the primary point of contact for assigned clients, managing day-to-day communications, handling ongoing production requests, and ensuring the successful planning and execution of events. This role requires a proactive, detail-oriented, and client-focused professional who can balance creative vision with operational efficiency.
Key Responsibilities
- Serve as the main liaison between the agency and assigned clients, building and maintaining strong, long-term relationships.
- Manage daily client requests, including production requirements, marketing materials, and event-related needs.
- Oversee the planning and execution of events from concept to completion, ensuring deliverables meet quality, budget, and timeline expectations.
- Coordinate internally with creative, production, and operations teams to deliver seamless projects.
- Prepare proposals, quotations, budgets, and timelines for client projects.
- Monitor project progress and proactively address potential issues.
- Attend client meetings, site visits, and events as required.
- Track and manage budgets, invoices, and payment follow-ups in collaboration with the finance team.
- Ensure client satisfaction through consistent communication, problem-solving, and exceeding expectations.
Requirements
- Bachelor's degree in Marketing, Business, Communications, Event Management, or related field.
- 1+ years experience in account management, preferably within an events, marketing, or production agency.
- Strong project management and multitasking skills.
- Excellent communication, presentation, and negotiation abilities.
- Knowledge of event planning, production processes, and vendor management.
- Ability to work under pressure and meet tight deadlines.
- Proficiency in Microsoft Office Suite; knowledge of project management tools is a plus.
- Flexibility to work evenings, weekends, and travel for events when required.
Key Competencies
- Client-oriented mindset with a solutions-driven approach.
- Strong organizational and time management skills.
- Creative problem-solving ability.
- Team player with leadership qualities.
