Account Manager

Role Overview

We are seeking a highly driven, results-oriented Account Manager with 5–8 years of experience across account management, marketing, and sales. In this role, you will serve as the primary bridge between our key partners and the internal team, driving partner success, executing dynamic phygital marketing initiatives, and unlocking growth through strategic upselling and cross-selling.

The ideal candidate possesses strong analytical acumen, exceptional relationship-building skills, and a deep understanding of traditional and digital marketing landscapes.

Key Responsibilities

1. Partner Onboarding & Relationship Management

• Own the end-to-end partner onboarding journey, ensuring a seamless transition and rapid time-to-value.
• Build, nurture, and maintain strong, long-term strategic relationships with key business partners.
• Act as a trusted advisor, understanding partner business goals and aligning our solutions to meet their objectives.

2. Phygital Marketing Execution

• Plan and deploy integrated phygital (physical + digital) marketing campaigns to drive foot traffic, user engagement, and partner ROI.
• Collaborate with partners to design co-marketing initiatives, promotional offers, and localized activations.

3. Internal & External Liaison

• Act as the core liaison between external business partners and internal cross-functional teams (e.g., Marketing, Product, Operations).
• Streamline communication channels, resolve operational bottlenecks, and ensure deliverables are met on time.

4. Revenue Growth (Upsell & Cross-Sell)

• Identify expansion opportunities within the existing partner portfolio to cross-sell and upsell premium features, campaigns, or services.
• Develop value-driven commercial proposals to maximize account retention and lifetime value (LTV).

5. Performance Optimization & Data Analysis

• Track, analyze, and report on key campaign and partner performance metrics using data-driven insights.
• Monitor operational and financial KPIs to identify trends, optimize underperforming accounts, and present strategic reviews to partners.
• Manage financial reporting, invoicing alignment, and account health audits.

Requirements & Qualifications

• Experience: 5–8 years of proven experience in Account Management, B2B Sales, or Client Success within Marketing, Advertising, Digital Services, or Loyalty/Rewards sectors.
• Core Competencies: Solid understanding of digital marketing ecosystems, account strategy, performance metrics, and sales frameworks.
• Licensing: A valid Driving License (Car or Bike) and access to personal transport is preferred for partner visits and light field operations.
• Languages:Bilingual fluency in both English and Arabic (written and spoken) is required.
• Analytical Skills: Proficiency in data analysis, financial tracking, and preparing performance reports (Excel, CRM tools, etc.).
• Communication: Excellent interpersonal, presentation, negotiation, and stakeholder management skills.