Overview
M42's Integrated Health Solutions (IHS) platform leads national programs and population health initiatives while addressing global health disparities through precision, prevention, and predictive care. Uniting expertise in genomics, biobanking, data services, environmental sciences, and clinical research and trials, IHS delivers innovative, evidence-based solutions that advance both regional and global health. Its flagship programs include the Emirati Genome Program (EGP), enabling personalized healthcare; the Abu Dhabi BioBank, supporting drug discovery and biobanking; and Biogenix Labs, driving precision medicine with Next-Generation Sequencing (NGS). In addition, Environmental Sciences investigates non-human factors influencing public health, while IROS fosters innovation through world-class clinical research. Together, these initiatives reflect M42's commitment to healthier communities and a more sustainable future.
Abu Dhabi BioBank is a state-of-the-art biobanking facility at the forefront of medical research and innovation in the region. By collecting, storing, and analyzing high-quality biological samples, it enables groundbreaking discoveries in genomics, precision medicine, and drug development. As part of M42's Integrated Health Solutions platform, Abu Dhabi BioBank plays a vital role in advancing population health, accelerating scientific breakthroughs, and addressing global health challenges.Biogenix LabsBiogenix Labs, our Omics Center of Excellence, is a pioneering facility advancing precision medicine through cutting-edge genomic and molecular technologies. Specializing in Next-Generation Sequencing (NGS) and multi-omics research, the lab delivers deep insights into human health, disease, and treatment pathways. As part of M42's Integrated Health Solutions platform, Biogenix Labs accelerates scientific discovery, supports national programs, and strengthens the UAE's leadership in personalized healthcare.
The Officer Billing, Collections & Documentation supports the Cord Blood Bank by ensuring accurate customer billing, timely payment follow-up, and complete financial documentation for individual cord blood cases. The role plays a critical part in preventing service delays by maintaining clean, audit-ready case files, tracking discounts and approvals, and providing monthly reporting to support performance visibility. This position works closely with Sales, Customer Care, Finance, and hospital-facing teams within a sensitive, delivery-date-driven healthcare environment.
Responsibilities
- Coordinate and prepare customer invoices for cord blood plans, upgrades, add-ons, discounts, and approved adjustments, ensuring accuracy against approved pricing.
- Track and follow up on customer payments, maintain ageing reports, and escalate overdue or high-risk cases in line with the Cord Blood Bank escalation matrix.
- Ensure all cord blood cases are financially cleared by validating invoices, approvals, proof of payment, and supporting documentation.
- Maintain complete, accurate, and audit-ready case files, including contracts/consents, invoices, receipts, discount approvals, credit notes, and communication logs.
- Verify that discounts, credit notes, and refunds are supported by appropriate approvals and documentation before processing.
- Maintain cheque receipt logs, track clearances, and follow up on returned cheques or payment reversals.
- Support resolution of billing and payment-related customer queries in coordination with Sales and Customer Care teams.
- Produce monthly billing, collections, and Sales Contribution reports, reconciling data across trackers and systems.
- Support internal and external audit requests, providing full transaction trails for cord blood receivables.
- Communicate effectively with internal stakeholders to close documentation or payment gaps and prevent service delays.
- Handle sensitive customer and maternal/infant information with strict confidentiality and professionalism.
- Contribute to a culture of compliance, continuous improvement, and person-centred care aligned with M42 values.
Qualifications
- Bachelor's degree (Postgraduate qualification preferred).
- Minimum 5 years experience in B2C/B2B billing, collections, or customer account administration, preferably within a healthcare services environment.
- Proven experience managing high-volume individual customer cases, including instalments, upgrades, cancellations, and sensitive customer communication.
- Strong understanding of billing structures, discounts, approvals, and receivables controls.
- Advanced Excel skills (trackers, reconciliations, ageing, pivots) and experience working with CRM or case management systems; ERP exposure preferred.
- High attention to detail with a strong focus on documentation accuracy and audit readiness.
- Strong communication and customer-handling skills, with the ability to follow up on payments professionally and empathetically.
- Eligible to work in the UAE; prior experience in cord blood banking, maternity, or healthcare environments is an advantage.
