Accurately record all accounts receivable transactions for rooms, F&B outlets, banquets, and other hotel services in the accounting system.
Prepare and issue invoices to guests, corporate clients, and travel agents, ensuring correct rates, taxes, and service charges are applied.
Monitor outstanding balances and follow up with clients for timely payment through calls, emails, and statements.
Generate and review aging reports, identify overdue accounts, and escalate unresolved cases to management.
Coordinate with Front Office, Sales, and Reservations teams to resolve billing disputes, chargebacks, or discrepancies promptly.
Process incoming payments via cash, credit cards, bank transfers, and apply them to the correct accounts in the system.
Maintain organized documentation for all AR transactions, including invoices, receipts, and correspondence, in compliance with hotel and audit standards.
Assist in month-end and year-end closing by preparing AR schedules, reconciliations, and supporting documents for financial reporting.
Ensure adherence to local accounting regulations, hotel policies, and internal control procedures to minimize financial risk.
Qualifications
Bachelor's degree in accounting, Finance, or related field
Minimum 1-2 years of experience in Accounts Receivable, preferably in hospitality
Proficiency in hotel accounting systems (e.g., Opera, Micros) and MS Excel
Strong knowledge of billing, collections, and reconciliation processes
Excellent attention to detail and ability to meet deadlines in a fast-paced environment
