JOB OBJECTIVE:
Responsible for supervising the Boutique's Operations to ensure a delivery of outstanding and consistent customer experience.
KEY RESPONSIBILITIES:
- Supervise overall Boutique's operations.
- Assist Boutique Head in manage & control store expenses
- Assist in Creating periodical financial and non-financial reports for management **.
- Ensure that in store image as per Brand's guidelines and enforces implementation of visual merchandising standards.
- Enforce the company's guidelines, policies, procedures and instructions related to work .
- Ensure that Boutique's Inventory is managed efficiently to ensure availability of merchandise and services and that it is merchandised properly, clean and well-maintained.
- Handling client- related issues and making sure all customer complaints are addressed and handled in a professional and efficient manner.
- Participate in developing the Boutiques staff work schedules, and ensure its implementation
- Ensure new products, new Guideline, new Policy and Procedures or any training materials are shared and properly explained to all Boutique staff.
- Ensure that any client related issue or Employee's incompliances is escalated when needed.
- Ensure superior care and routine housekeeping procedures at all times.
Required Knowledge, Qualifications & Experience
- Bachelor's Degree in any relevant field.
- with at least 3 years experience within the sales field with at least one year in a supervisory position. Experience in Luxury Brand retail sector or watch sector will be a plus.
- Very Good Leadership skills and People management.
- Excellent communication and Interpersonal skills.
- Customer focus.
- Good attention to detail.
- Good written & spoken English & Arabic.
- Very-Good Computer Skills (MS, OS).
- High Integrity and confidentiality.
JOB CONTEXT
Operating Environment:
Job holder will work on shifting schedule in assigned Boutique, working at nights, weekends, and holidays may be necessary, also depending on the work requirement he/she may needs to work in other boutique in the same city or in any other area inside Saudi.
Communications & Working Relationships:
In case of Boutique Manager absence, the Boutique Supervisor will act as a communication point between Boutique's staff and other departments in the company.
Framework, boundaries, problems & decision-making responsibility:
- Share custodianship of in-boutique stock with Boutique Manager
- Participates in managing the store expenses
Resolve issues faced by Staff and deal with customers complaints escalate under Boutique Manager supervision.
Job Id: O5D90iLgpICT3FtK4Tqm3iTiN3QTfaK9X6niTQWVnDDeJo80SGl/7nsZQK/CJOsYlp1E2hRHmL0MQzn2sjHtm+tTLB5+UhdZzg==
