About Commercial Bank Of Qatar
Commercial Bank, founded in 1975 and headquartered in Doha, plays a vital role in Qatar's economic development by offering a range of personal, business, government, international and investment services.
We believe in empowering our employees, providing them with opportunities for growth and professional development.
By Joining us, you'll be part of a workplace culture that fosters innovation, supports work-life balance, and encourages you to reach your full potential.
Join us in shaping the future of banking!
Job Summary
We are seeking a dynamic and results-driven professional to lead our E-commerce and PSP acquiring portfolio. The role will be responsible for managing end-to-end relationships with E-commerce merchants and Payment Service Providers (PSPs), driving growth in online acquiring volumes, and ensuring seamless onboarding, integration, and ongoing performance management.
The employee will serve as the primary contact point for merchants, aggregators, and PSP partnersoverseeing commercial negotiations, technical enablement, and operational excellence to strengthen our market position as a leading acquirer in Qatar.
Required Qualifications
- Bachelor's degree in Business, Finance, IT, or related field (MBA preferred).
- Minimum of 2 years of direct experience in managing and growing an E-commerce acquiring portfolio, including merchant onboarding, pricing, and PSP integrations.
- 710 years of experience in Merchant Acquiring, E-commerce, or Payment Service Provider management, with at least 3 years in a leadership role.
- Strong exposure to digital acquiring, online payment gateways, and PSP integrations.
- Hands-on knowledge of card scheme rules (Visa, Mastercard, Amex, UPI, etc.), regulatory requirements, and payment security standards (PCI DSS, 3DS, tokenization).
- Proven track record in achieving business growth targets and managing large-scale merchant relationships.
Key Accountabilities
Strategic Acquiring & Business Growth
- Drive acquisition and onboarding of high-potential E-commerce merchants and PSPs, ensuring alignment with the Bank's acquiring strategy.
- Identify new verticals, payment trends, and digital opportunities to increase transaction volumes and enhance revenue.
- Develop and execute targeted campaigns to position CB as the preferred acquirer for online payments.
Merchant & PSP Relationship Management
- Act as the relationship owner for E-commerce merchants and PSP partners, ensuring strong collaboration and ongoing satisfaction.
- Negotiate commercial terms, service fees, and settlement arrangements in line with profitability and compliance requirements.
- Provide continuous advisory support on payment acceptance, fraud management, and new payment technologies.
Integration & Technical Enablement
- Oversee the integration journey of merchants and PSPs, from onboarding to go-live, ensuring timely completion with minimal friction.
- Collaborate with internal IT, operations, and scheme partners (Visa/Mastercard) to support API/host-to-host integrations, tokenization, and innovative payment solutions.
- Monitor PSP compliance with QCB and scheme mandates, ensuring operational robustness.
Operational Excellence & Performance Monitoring
- Define SLAs and KPIs for PSPs and merchants; regularly track and review performance.
- Resolve escalations related to settlements, disputes, and chargebacks in collaboration with Risk & Operations.
- Maintain structured documentation on onboarding, integration, and performance milestones for internal governance.
Key Responsibilities
- Business Development Leader
- Drive volume growth by identifying strategic merchant segments (airlines, travel, education, utilities, retail, etc.) and securing long-term partnerships.
- Expand partnerships with global and regional PSPs to strengthen CB's acquiring ecosystem.
- Integration Facilitator
- Ensure smooth onboarding of PSPs and merchants with minimal delays, proactively resolving technical or operational bottlenecks.
- Relationship Builder & Success Advocate
- Foster trust-based relationships with key decision-makers in merchant organizations and PSPs, positioning CB as a partner in growth.
- Governance & Compliance Enabler
- Ensure all merchant and PSP arrangements comply with QCB regulations, scheme mandates, and internal risk frameworks.
- Partner with Risk/Compliance teams to proactively manage potential vulnerabilities
Key Competencies
- Deep understanding of online payment ecosystem, PSP Integrations, Digital checkout flow, fraud control and scheme mandates (Visa, Mastercard, Amex UPI etc)
- Excellent negotiation and influencing skills, with proven experience in deal closures.
- Deep understanding of merchant acquiring, PSP models, e-commerce platforms, and digital payments landscape.
- Strong analytical and problem-solving capabilities with a focus on results.
- Ability to manage multiple priorities, stakeholders, and deadlines in a fast-paced environment.
- Proficiency in MS Office (Excel, PowerPoint, Word); knowledge of CRM and project management tools preferred.
Why Commercial Bank
- Best Digital Bank in the Middle East 2024 by World Finance and Best Mobile Banking App in the Middle East 2024 by Global Finance.
- An Innovation-Driven, Digital-First Environment where employees work with the latest tools and technologies to redefine banking
- Opportunities for Global Partnerships & International Exposure, connecting employees with global networks and perspectives.A focus on Employee Well-being & Work-Life Balance, ensuring a healthy and supportive environment for all team members
- Competitive Compensation & Benefits that ensure our employees are rewarded for their dedication and performance
- A strong Commitment to Diversity, Equity & Inclusion, fostering a culture that values every individual's unique perspective. At Commercial Bank, we don't just offer careers, We shape futures by pioneering digital transformation in Qatar's banking sector, blending digital-first approach to redefine banking through innovative solutions.
Disclaimer
We appreciate your interest in joining CBQ! Please note that only selected candidates will be contacted for further steps in the hiring process. This job posting is for informational purposes only, and CBQ reserves the right to modify, withdraw, or close it at any time without notice.
