Administrative Manager

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties and tasks may be assigned.

Greet and welcome patients as they arrive at the clinic in a friendly and professional manner.

Manage phone inquiries professionally and courteously, effectively address questions, and provide pertinent information to patients and other relevant individuals. Maintain strict confidentiality regarding all physicians, staff, and patient's information.

Schedule patient appointments and manage the appointment calendar, ensuring optimal utilization of resources.

Confirm patient appointments and follow up on reminders, cancellations, and rescheduling as necessary.

Maintain an organized and clean reception area, ensuring it's inviting for patients and their families.

Address patient inquiries and concerns with empathy and efficiency and escalate issues to the appropriate staff when necessary.

Assist in managing daily operations, including coordinating schedules and meetings for the clinical staff.

Maintain and update patient records and documentation in adherence to privacy regulations and clinic policies.

Prepare and distribute internal communication and reports as needed.

Collaborate with the Revenue Cycle Management Department to enhance communication and improve operational workflow for insurance patients within the clinic.

Verify patient insurance eligibility and coverage before appointments, ensuring all necessary authorizations are obtained.

Collect patient co-payments and outstanding balances at the time of service, handling transactions accurately and securely.

Participate in patient experience initiatives by collecting feedback and suggesting improvements.

Ensure that all communications with patients, both verbal and written, reflect the clinic's commitment to quality care and service excellence.

Ensure adherence to all relevant health and safety regulations and standards within the clinic.

Assist in maintaining compliance with HIPAA regulations, safeguarding patient confidentiality and data security.

Mentor and guide new staff or interns in administrative tasks, patient interaction, and office procedures as required.

Maintain a clean, safe, and well-organized work environment.

Ensure appropriate safety measures, including personal protective equipment, as necessary.

Participate in staff meetings as required. Attend in-service and continuing education offerings in compliance with company policy and procedure.

Participate in team concepts and promote a team effort; perform duties in accordance with company policies and procedures.

Perform other duties or tasks as assigned.

QUALIFICATIONS REQUIREMENTS:

Education Requirements:

Bachelor's Degree.

Experience Requirements:

No experience is required with a Bachelor's Degree.

Other Requirements:

Certified Project Management Professional (PMP) is an advantage.