Job Description
An After Sales & Business Development Executive is responsible for ensuring exceptional customer satisfaction by managing after-sales support, warranty services, and customer relationships while identifying opportunities to expand business. The role involves coordinating service requests, handling warranty claims, supporting customers with technical queries, maintaining service records, and promoting the organization's products and services to generate new business opportunities.
Responsibilities
- Act as the primary point of contact for customers regarding after-sales support and warranty-related queries.
- Coordinate warranty claims, product repairs, replacements, and service requests in accordance with company policies.
- Track and monitor service tickets to ensure timely resolution and customer satisfaction.
- Maintain accurate records of warranty claims, service reports, customer interactions, and product history.
- Coordinate with technical, production, and logistics teams to ensure prompt service delivery.
- Conduct regular follow-ups with customers after product delivery and service completion.
- Identify customer requirements and recommend suitable products, upgrades, accessories, or Annual Maintenance Contracts (AMC), where applicable.
- Build and maintain strong customer relationships to encourage repeat business and long-term partnerships.
- Assist the Business Development team by generating leads, nurturing prospects, and identifying new business opportunities.
- Prepare quotations, proposals, and commercial documents in coordination with the sales team.
- Monitor customer feedback and recommend process improvements to enhance customer experience.
- Ensure compliance with company policies and maintain high standards of customer service.
Qualifications
- Bachelor's degree in Business Administration, Engineering, Marketing, Agriculture, or a related field.
- 1–3 years of experience in After Sales, Customer Support, Warranty Management, Business Development, or a similar role.
- Excellent verbal and written communication skills in English and Tamil. Knowledge of Hindi is an added advantage.
- Strong customer relationship management and interpersonal skills.
- Ability to coordinate with cross-functional teams and manage multiple service requests.
- Good knowledge of Microsoft Office (Excel, Word, and PowerPoint).
- Experience using CRM or ERP software is preferred.
- Ability to prepare quotations, reports, and customer documentation.
- Strong problem-solving, negotiation, and organizational skills.
- Willingness to travel to customer locations whenever required.
- Basic knowledge of drones, UAV systems, or precision agriculture solutions will be an added advantage.
Preferred Skills
- Customer Relationship Management (CRM)
- Warranty & Service Coordination
- Complaint Resolution
- Business Development
- Lead Generation
- Client Relationship Management
- Documentation & Reporting
- Proposal & Quotation Preparation
- Coordination with Technical Teams
- Negotiation & Communication Skills
