Job Overview:
We are seeking a highly motivated and experienced Automotive After Sales Supervisor to join our team. In this role, you will be responsible for overseeing and managing all after-sales activities, ensuring the highest level of customer service and satisfaction. You will work closely with our sales and service teams to ensure a seamless and efficient after-sales process.
Key Responsibilities:
- Manage and supervise the after-sales team, including technicians, service advisors, and support staff
- Develop and implement after-sales strategies to increase customer retention and satisfaction
- Monitor and analyze after-sales performance metrics and make recommendations for improvement
- Ensure timely and accurate completion of all after-sales processes, including repairs, maintenance, and warranty claims
- Handle customer complaints and escalations, providing prompt and effective solutions
- Maintain strong relationships with customers, ensuring their needs are met and exceeded
- Collaborate with the sales team to identify opportunities for upselling and cross-selling after-sales products and services
- Train and develop after-sales staff to ensure high-quality service delivery
- Oversee inventory management and ordering of parts and supplies
- Keep up-to-date with industry trends and developments to continuously improve after-sales processes and offerings
Qualifications:
- Bachelor's degree in Automotive Engineering or related field
- Minimum of 2 years of experience in a similar role, preferably in the automotive industry
- Strong knowledge of after-sales processes and best practices
- Excellent communication and interpersonal skills
- Proven leadership and team management abilities
- Customer-oriented mindset with a passion for providing exceptional service
- Ability to work under pressure and handle multiple tasks simultaneously
- Proficient in Microsoft Office and other relevant software
Contract Details:
This is a full-time position based in 6th of October City, Egypt. The selected candidate will receive a competitive salary and benefits package, including health insurance and performance bonuses.
If you are a dynamic and results-driven individual with a passion for the automotive industry, we encourage you to apply for this exciting opportunity. Join our team at Kasrawy Group and be a part of our mission to provide top-quality products and services to our valued customers.
