We are seeking an AI Enablement & Support Specialist to drive the successful adoption, usage, and optimization of AI-powered tools across the organization. This role focuses on enablement, user support, and operational excellence—ensuring that AI solutions are effectively embedded into day-to-day workflows and deliver real business value.
Key Responsibilities
- Support the rollout, adoption, and day-to-day operation of AI-driven tools and platforms across multiple business functions.
- Act as the primary point of contact for AI-related user support, troubleshooting, and guidance.
- Design and deliver structured AI enablement and training programs for non-technical users.
- Develop and maintain standard operating procedures (SOPs), user guides, and best-practice documentation.
- Troubleshoot prompt engineering issues, workflow gaps, and user adoption challenges.
- Monitor tool usage, adoption metrics, and user feedback to identify improvement opportunities.
- Collaborate closely with AI Engineers, Product Managers, and IT teams to translate user needs into enhancements.
- Support change management initiatives related to AI adoption and digital transformation.
Education
- Bachelor's degree in Computer Science, Data Science, or a related technical field.
Experience
- 3–5 years of experience in AI enablement, digital tools support, product operations, or technology training.
- Experience supporting organization-wide tool adoption and digital transformation initiatives.
- Change management experience is considered a strong advantage.
Skills & Knowledge
AI & Digital Tools
- Expert knowledge of Microsoft 365, Microsoft Copilot, and enterprise productivity platforms.
- Hands-on experience with generative AI platforms and AI-enabled business tools.
- Familiarity with ticketing and support systems for issue tracking and resolution.
Training & Enablement
- Proven ability to train non-technical users and drive AI literacy across diverse teams.
- Experience designing and delivering structured enablement programs, including SOPs, playbooks, and user guides.
Support & Troubleshooting
- Strong hands-on capability to troubleshoot prompt engineering challenges, user errors, and workflow inefficiencies.
- Ability to identify root causes of adoption barriers and recommend practical solutions.
Soft Skills & Stakeholder Management
- Excellent stakeholder management and communication skills across technical and non-technical audiences.
- Highly service-oriented mindset with a strong focus on user experience and continuous improvement.
Languages
- Strong proficiency in English is mandatory; Arabic language skills are an advantage.
Personal Attributes
- Patient, structured, and solution-oriented approach to problem-solving.
- Comfortable working in fast-paced, change-driven environments.
- Strong sense of ownership and accountability for user success and tool adoption.
- Collaborative team player with a proactive, enablement-first mindset.
