Airline Customer Service Agent

Company Description

Alorica is a leading full-service customer experience (CX) partner that combines strategy, execution, and cutting-edge technology to help brands create lasting relationships with their customers. Renowned for innovation and commitment to excellence, Alorica delivers transformative customer experiences and real results. Operating globally with 100,000 professionals across 17 countries and serving over 250 brands in more than 75 languages, Alorica is committed to integrity, authenticity, and building long-lasting client relationships. If you're ready to join a team that is driven by creativity, connection, and curiosity, explore career opportunities with us at alorica.com/careers.

Role Description

This is a full-time, on-site position located in Qesm El Sheikh Zaid for an Airline Customer Service Agent. In this role, you will interact directly with customers, providing assistance with flight bookings, reservations, cancellations, and travel inquiries. You will handle customer concerns, resolve issues efficiently, and provide accurate information on flight schedules, ticket pricing, and policies. The position requires delivering exceptional service while addressing customer needs in a fast-paced, dynamic environment.

Qualifications

• Strong communication and interpersonal skills to address customer needs and manage inquiries effectively.
• Proficiency in problem-solving and conflict resolution to manage customer concerns and provide timely solutions.
• Attention to detail and organizational skills for accurate processing of reservations and handling transaction records.
• Basic computer literacy and ability to quickly learn airline-specific ticketing and reservation systems.
• Ability to work in a fast-paced environment while delivering excellent customer service.
• Previous experience in customer service, hospitality, or the airline industry is preferred but not mandatory.
• Flexibility with work schedules, including evenings, weekends, and holidays, as needed.