Airline Customer Service Agent

Teleperformance, a French multinational company, operates in over 80 countries globally. Established in Egypt in 2007 as the country's first contact center, Teleperformance now has seven locations across Egypt, including New Cairo, Mohandessin, Kattameya, Alexandria, and Tanta. With over 45 projects serving diverse industries such as travel, consumer electronics, telecommunications, and more, the company supports customers in 25+ languages across countries like Canada, the US, the UK, the Middle East, and Egypt

This is a full-time on-site role for an English Customer Support Specialist located in Cairo, Egypt. The role involves providing excellent customer service to address inquiries and resolve issues from clients in the telecommunication industry. Responsibilities will include communicating effectively with customers, managing customer interactions in English, ensuring a high level of customer satisfaction, and contributing to a positive client experience.

Qualifications

Strong English communication skills, including speaking, reading, and writing

Experience or knowledge in Customer Service and the ability to effectively address customer queries

Skills in English Teaching or Training are beneficial

Familiarity with Translation or multilingual communication is a plus

Ability to work in an on-site environment in Cairo, Egypt

Demonstrating problem-solving skills and adaptability to resolve customer needs efficiently