Airline Customer Service.

Company Description

Alorica is dedicated to creating lifelong customers by delivering exceptional customer experiences that elevate brands. As a full-service customer experience (CX) partner, we combine industry-leading expertise, innovative strategies, and advanced technology to achieve impactful results. With a global team of 100,000 professionals across 17 countries, we serve over 250 brands in 75+ languages. Guided by values of integrity and authenticity, we foster a culture of curiosity, creativity, and strong client relationships. Join us and be a part of transforming customer experienceslearn more at alorica.com/careers.

Role Description

This is a full-time on-site Airline Customer Service role located in Qesm El Sheikh Zaid. The role involves assisting customers with flight-related inquiries, resolving concerns in a timely and professional manner, and delivering exceptional service to enhance the customer journey. Daily responsibilities include providing accurate information about flight schedules, bookings, and policies, as well as addressing customer needs both in-person and via phone or digital communication channels.

Qualifications

• Strong Communication and Customer Service skills to effectively interact with customers and resolve inquiries
• Knowledge or experience in Airlines and Aviation to provide accurate and relevant assistance
• Ability to handle difficult customer interactions with professionalism and empathy
• Strong organizational and multitasking skills under time-sensitive conditions
• Fluency in English is required.