Job specific responsibilities:
- Monitor and ensure the availability of the application on a regular basis.
- Troubleshot and trace different application errors and bugs and recommend and develop workarounds and solutions.
- Handle the operations of different digital transformation governmental projects.
- Day-to-Day Applications Operations Support activities including ( Error handling , bugs investigations , IR resolving ..etc)
- Manage configurations and deployments on the different environments.
- Weekly based oncall on a rotation schedule that guarantee 24*7 On call support coverage for all solutions operated ( based on the Nature of the Project assigned)
- Review and handle reported complaints and issues.
- Provide workaround for open issues related to production solutions to minimize business and operational impacts until radical solution implementation.
- Run regular check for system operational monitors and handle alarms generated out of those monitors as incidents.
- Understand the business value of the platform, product and service and make use of the understanding in the analysis and/or the resolution course of actions.
- Perform the needed UAT testing for the assigned systems.
- Performance of any job-related tasks assigned by direct manager/supervisor.
- Manage fixes needed for resolving reported incident in alignment with IT change management process.
- Development of Automation tools to support the Day to Day activities and reduce time and efforts.
Education:
- Bachelor degree in Computer Science, Engineering, or related discipline with an IT focus is preferred.
Preferred Experience and Skills:
Fresh graduates or maximum 1 year experience in Application support preferred banking and transactions processing fields or Government Projects is a plus
Analytical thinking and problem determination capabilities.
System Integrations and APIs, Postman and SOAP UI awareness is a must.
MS SQL, Oracle SQL hands on Experience is preferable.
Basic Networking knowledge
Basic Linux commands.
Awarness of IT systems Archeticture.
Python Knowledge is a plus.
kubernetes and openshift knowledge is a plus.
No-sql DB knowledge is a plus.
kibana logging and ELK knowledge is a plus
