Application Support Engineer

Company Description

EAST (Engineering and Services Technology) is a joint stock company that specializes in providing innovative engineering solutions and services to local and regional markets. With over 60 years of history starting from a family-owned business that was active in construction and road-building activities, EAST is now active in major infrastructure, energy, and industrial sectors. The company is organized into three business sectors: E_Roads, E_RAIL, and E_Industries.

Responsibilities

- Provide assistance to business users for ERP , Dynamics AX 2012 R3through IT tickets and various communication channels.

-Analyze, categorize, and prioritize support tickets according to severity and impact.

-Troubleshoot and resolve technical issues related to ERP , Dynamics AX 2012 R3, escalating to higher support levels when needed.

-Work with different teams to solve complex problems and provide comprehensive support.

-Record issues and resolutions in a knowledge base to aid future troubleshooting.

-Assist in testing new features released within the system.

-Develop an understanding of integration and interaction between ERP , and other corporate solutions ( Dynamics AX 2012 R3).

-Help monitor corporate applications to ensure system up and running

-Log incidents, requests, and complaints accurately to track and resolve in a timely manner.

-Draft Change Request Documents to assist developers with required changes or updates.

Qualifications

-high knowledge of Microsoft Dynamics AX 2012-R3 and Microsoft Dynamics 365 and troubleshooting principles.

-Ability to categorize and prioritize tasks effectively.

-Strong communication skills to interact with users and team members.

-Eagerness to understand the Microsoft Dynamics AX 2012-R3 and Dynamics 365 environment and related applications, with room forgrowth in ERP support.