Job Title: Application Support Specialist L2 (.NET)
Location:Dubai, UAE
Permanent
Company Overview:
Bamboo Card is a leading e-gift card distribution agency, with an API and a commitment to delivering seamless and innovative solutions to our clients. Join our growing team and be part of a company that values excellence, collaboration, and continuous improvement.
Job Summary:
We are seeking a skilled and motivated Application Support Specialist (Level 2) to provide technical support and ensure smooth IT operations across Bamboo Card. This role requires a professional who can handle both Level 0 (basic troubleshooting) and Level 1 (intermediate support) tasks while performing advanced Level 2 responsibilities. The ideal candidate will have a strong background in SQL and .NET Core, with at least 2 years of experience in IT support or a related field.
Key Responsibilities:
- Advanced Troubleshooting:Diagnose and resolve complex technical issues related to hardware, software, network, and application systems.
- Data Analysis:Employ SQL queries to create reports, identify trends, and troubleshoot issues.
- Incident Management:Manage and resolve escalated incidents, ensuring timely resolution and minimal impact on business operations.
- Problem Management:Identify root causes of recurring issues and implement preventive measures to avoid future occurrences.
- Knowledge Base Management:Contribute to and maintain the knowledge base, documenting solutions and best practices for future reference.
- Collaboration:Work closely with cross-functional teams to address system issues, implement updates, and improve overall system performance.
- Customer Service:Provide excellent customer service, communicating technical information clearly and concisely to both technical and non-technical users.
- Backend Debugging:Utilize your .NET Core skills to debug and improve backend systems, ensuring optimal performance and reliability.
Qualifications:
- Education:Bachelor's degree in Computer Science, Information Technology, or related field (preferred).
- Experience:Minimum of 3 years in IT support or related roles.
- Certificates:CompTIA A+ or similaris a plus
- Experience with help desk ticketing systemsis a plus
Technical Skills:
- Proficiency in troubleshooting hardware, software,applicationand network issues
- Strong understanding of macOS, Apple hardware, software
- installation, and basic networking
- Experience with Apple's remote management tools (e.g., Jamf Pro).
- Strong commitment to delivering high-quality support services.
- 2+ years experience of SQL for writing and debugging queries.
- 2+ years experience .NET Core for backend development and troubleshooting.
Soft Skills:
- Excellent problem-solving and analytical skills
- Strong communication and interpersonal skills
- Ability to work independently and as part of a team
- Attention to detail and a commitment to quality
- Ability to multitask and work in a fast-paced environment.
Job Benefits:
- Escape to Paradise: Enjoy 22 working days of vacation leave plus bank holidays to recharge and explore your dream destinations.
- Total Wellness Package: Experience peace of mind with comprehensive Advance Medical and Dental Health Insurance coverage.
- Invest in Your Success: Unlock your potential with a generous USD1,000 annual Professional Development allowance, empowering you to excel in your field through accredited studies.
- Luxe Living: Elevate your lifestyle with an exclusive membership granting access to top-tier hotels, rejuvenating spas, and state-of-the-art gyms.
- Bond Beyond Work: Forge lasting connections through Quarterly Team Socials, where camaraderie and fun take center stage.
- Celebratory Feasts: Join Welcome Lunches, a delightful tradition where your team gathers to celebrate new beginnings over delicious meals.
