Application Support

Masterworks

1-8 Years

Saudi Arabia, Riyadh

Posted 11 hours ago
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Job Description

Quantity: 2

Salary: Flexable

Requirements

SAUDI ONLY

1-8 years of experience

Applications Production environment management with knowledge on Windows OS and Linux OS Servers management
Follow policies and procedures on Change Management and IT Governance standards
Cybersecurity Reports review and validation and closing vulnerabilities and provide closure report with evidence
Development knowledge: experienced on development outcomes including compiled files and configurations files of web applications and web servers management
Troubleshooting live applications in Collaboration with Infrastructure teams (Systems, Networks, and IT Security) and provide RCA report
Level 3 Support: Provide advanced technical support and troubleshooting for complex application issues
Incident Management: Investigate, diagnose, and resolve application incidents, including software errors, performance issues, and system outages
Problem Management: Analyze recurring incidents, identify root causes, and implement preventative measures
Application Monitoring: Monitor application performance, identify potential issues proactively, and take corrective actions
User Support: Assist users with application-related questions, provide guidance on best practices, and conduct training sessions as needed
Application Upgrades & Deployments: Participate in the planning, testing, and deployment of application upgrades and patches
Documentation: Maintain accurate and up-to-date documentation on application configurations, troubleshooting procedures, and knowledge base articles
Vendor Management: Coordinate with software vendors for technical support, bug fixes, and resolution of critical issues
Project Involvement: Contribute to IT projects related to application implementation, integration, and enhancement
Continuous Improvement: Stay current with the latest technologies and best practices in application support
DevSecOps: regular activities on development lifecycle and manage pipelines, configurations, and maintenance

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About Company

Masterworks

Job ID: 152266385

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Last Updated: 13-08-2026 08:48:11 PM

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