Application Support
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Job Description
Quantity: 2
Salary: Flexable
Requirements
SAUDI ONLY
1-8 years of experience
Salary: Flexable
Requirements
SAUDI ONLY
1-8 years of experience
- Applications Production environment management with knowledge on Windows OS and Linux OS Servers management
- Follow policies and procedures on Change Management and IT Governance standards
- Cybersecurity Reports review and validation and closing vulnerabilities and provide closure report with evidence
- Development knowledge: experienced on development outcomes including compiled files and configurations files of web applications and web servers management
- Troubleshooting live applications in Collaboration with Infrastructure teams (Systems, Networks, and IT Security) and provide RCA report
- Level 3 Support: Provide advanced technical support and troubleshooting for complex application issues
- Incident Management: Investigate, diagnose, and resolve application incidents, including software errors, performance issues, and system outages
- Problem Management: Analyze recurring incidents, identify root causes, and implement preventative measures
- Application Monitoring: Monitor application performance, identify potential issues proactively, and take corrective actions
- User Support: Assist users with application-related questions, provide guidance on best practices, and conduct training sessions as needed
- Application Upgrades & Deployments: Participate in the planning, testing, and deployment of application upgrades and patches
- Documentation: Maintain accurate and up-to-date documentation on application configurations, troubleshooting procedures, and knowledge base articles
- Vendor Management: Coordinate with software vendors for technical support, bug fixes, and resolution of critical issues
- Project Involvement: Contribute to IT projects related to application implementation, integration, and enhancement
- Continuous Improvement: Stay current with the latest technologies and best practices in application support
- DevSecOps: regular activities on development lifecycle and manage pipelines, configurations, and maintenance
More Info
Key Skills
Web servers management
Development knowledge
Application Upgrades
Project Involvement
About Company
Skills:
Knowledge Management Ability to update and maintain internal support documentation, Detailed Documentation Improved capability to document support interactions and resolutions, Technical Training Experience in assisting with training for new support specialists, Language Fluency in both Arabic and English is mandatory, Customer Communication Enhanced ability to keep customers informed on issue resolution, Intermediate Troubleshooting Enhanced skills for addressing more complex technical problems, Collaboration Skills to work effectively with other teams and departments, Root Cause Analysis Basic skills in identifying the underlying causes of recurring issues, Application support experience with enterprise SAAS products solutions, Product Installation Ability to guide customers through product installation and setup
Skills:
Compliance, Crd, Order Management, Problem-solving, Portfolio Management
Skills:
.NET application support, Log Analysis, Oracle Basics, Incident And Problem Management, Windows Server Administration, AppDynamic or equivalent APM monitoring, DevOps pipeline awareness, SQL Server troubleshooting, IIS configuration and troubleshooting, Identity Server troubleshooting, Network fundamentals, Secure remote access tooling
Skills:
Servicenow, BMC Remedy, DB2, PostgreSQL, Agile, Itil Processes, Oracle, Application Security, Enterprise Applications, Jira Service Management, Relational Databases, access management, IT service management platforms, application performance monitoring tools, monitoring platforms