V
Architect
V
- Posted 5 days ago
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Job Description
- Lead the architecture and implementation of Pega Customer Decision Hub and customer decisioning solutions.
- Design and implement Next-Best-Action (NBA) strategies, decision strategies, engagement policies, and arbitration rules.
- Define and optimize decisioning frameworks using Pega CDH, predictive models, adaptive models, and real-time customer insights.
- Translate business requirements into scalable, reusable, and high-performance technical solutions.
- Lead solution design, technical reviews, coding standards, and architecture governance.
- Collaborate with business, product, data science, integration, and engineering teams to align decisioning solutions with business objectives.
- Oversee integrations with CRM platforms, customer data platforms, APIs, and enterprise applications.
- Troubleshoot performance issues, optimize decisioning execution, and ensure scalability and reliability.
- Mentor developers and decisioning engineers, and provide technical leadership throughout the delivery lifecycle.
- Ensure compliance with enterprise architecture standards, security policies, and regulatory requirements.
- 8+ years of overall IT experience, with substantial experience in Pega implementation and decisioning architecture.
- Strong hands-on experience with Pega Customer Decision Hub (CDH) and Next-Best-Action (NBA) framework.
- Expertise in decision strategies, arbitration, engagement policies, actions, treatments, propositions, and contact policies.
- Strong understanding of Adaptive Decision Manager (ADM), predictive models, adaptive models, customer segmentation, and Interaction History.
- Experience designing real-time and batch decisioning solutions across inbound and outbound channels.
- Strong knowledge of Pega architecture, performance tuning, integration patterns, and enterprise solution design.
- Experience with REST/SOAP APIs, SQL, JSON/XML, and enterprise system integrations.
- Proven experience leading technical teams, conducting design reviews, and engaging with senior business and IT stakeholders.
- Strong communication, analytical, problem-solving, and stakeholder-management skills.
- Pega Certified Lead Decisioning Architect (PCDLDA).
- Pega Certified Decisioning Consultant (PCDC/CPDC, depending on certification version).
- Pega Certified Lead System Architect (PCLSA/CLSA), preferred.
More Info
Key Skills
Pega architecture
SOAP APIs
adaptive models
Pega Customer Decision Hub (CDH)
decision strategies
Next-Best-Action (NBA) framework
engagement policies
predictive models
enterprise system integrations
Interaction History
batch decisioning solutions
integration patterns
About Company
Skills:
Json, Sql, Rest Apis, Decision strategies engagement policies arbitration propositions and treatments, Real-time and batch decisioning across inbound and outbound channels, Troubleshooting performance optimization and production support, predictive models and Decision Strategy Manager DSM, Next-Best-Action Designer and NBA framework, enterprise integrations, Pega Customer Decision Hub CDH 8.x or later, Adaptive Decision Manager ADM, Interaction History Customer Profile Value Finder and customer segmentation
Skills:
snowflake , Data Lineage, Dimensional Modeling, Agile, Data Warehousing, Scrum, Data Governance, Advanced Sql, Airflow, Data Quality Management, StreamSets, Reporting, Atlan, Analytics, dbt, MDM, Data Product Management, metadata, Fivetran
Skills:
Telecom Oss, Java, Xml, Xquery, Web Services, Weblogic, Oracle OSM 7.3.x, RODOD, RSDOD, UNIX/Linux Shell Scripting
Skills:
APIs and integration patterns, TMF eTOM SID TAM, Billing Charging platforms, Provisioning and Order Orchestration, Mediation systems, ITIL ITSM, ESB iPaaS SOA frameworks, Crm Systems, Microservices architecture
Skills:
.NET, C#, Saml, React, Esb, Azure Ad, Mulesoft, Rest Apis, Azure DevOps, event-driven patterns, Sitecore XM Cloud, webhooks, Next.js, enterprise integration layer, CI/CD, Sitecore CLI, OIDC