Job Purpose: We are seeking a Regional Sales & Operations Manager to drive sales growth, oversee branch operations, and strengthen brand presence across both markets. The role covers sales planning, budgeting, team leadership, and operational excellence, while ensuring top-tier customer experience and market expansion. Ideal candidates bring 5+ years in retail sales management, strong knowledge of Qatar and Bahrain markets, and proven ability to lead multicultural teams.
Key Responsibilities
1. Planning and Budgeting
- Prepare the annual sales plan for Qatar and Bahrain in line with company objectives.
- Develop the annual budget (financial, human, and operational resources).
2. Performance & Sales Management
- Monitor daily sales and ensure achievement of monthly/quarterly targets, distributed across branches according to SMART principles.
- Submit periodic performance reports with improvement recommendations.
- Conduct regular evaluations of sales staff, supervisors, and warehouse keepers, with action plans for performance development.
- Enhance the company's image and identity in both countries while elevating staff presentation and customer experience.
3. Operations Management
- Conduct daily field visits to branches and ensure quality of customer service.
- Monitor branch conditions regarding dcor and guarantee application of the corporate visual identity across all branches.
- Oversee cash deposits from sales and ensure compliance with financial procedures.
- Monitor product movements (high demand and slow-moving) and propose clearance solutions.
4. Team & Staff Management
- Recruit and train new sales staff and promoters according to market needs.
- Develop vacation schedules and ensure proper replacements.
- Manage staff transfers and distribution across branches for optimized sales efficiency.
- Elevate employee skills and professionalism to align with brand standards.
5. Marketing & Expansion
- Implement approved marketing and promotional campaigns.
- Analyze competitors and propose plans to increase market share.
- Recommend new branch locations, conduct feasibility studies, and optimize the network.
- Explore new partnerships and market entry opportunities to drive brand growth.
6. Relationships & Networking
- Build strong relationships with landlords, mall managers, and key market stakeholders.
- Represent the company in meetings and events across Qatar and Bahrain.
7. Control & Quality
- Conduct unannounced inventory checks for branches and warehouses.
- Review regional expenses to minimize costs while enhancing operational quality.
- Ensure compliance of branches with official pricing and company policies.
- Guarantee unified operational processes across all branches to improve efficiency and consistency.
Qualifications & Experience
- Bachelor's degree in Business Administration, Marketing, or related field.
- Minimum of 5 years experience in retail sales, with at least 2 years in a supervisory/managerial role.
- Strong knowledge of Qatar and Bahrain markets, preferably with major retail/luxury brands.
- Strong leadership skills with ability to manage multicultural teams.
- Proficiency in Arabic and English (spoken and written).
Required Skills
- Strong analytical skills in sales and operational reporting.
- Ability to develop actionable plans and achieve results.
- Excellent communication and negotiation skills with stakeholders.
- Flexibility and problem-solving under pressure.
- Ability to adapt to market changes.
- Any other tasks requested by his manager
