We are seeking a proactive and service-driven Assistant Manager of Community Management to support the daily operations of our residential communities. The ideal candidate will ensure high community satisfaction, smooth facility operations, and strong coordination between residents, service providers, and internal departments.
Responsibilities:
- Oversee the day-to-day operations of the community, ensuring services, facilities, and common areas are well-maintained and compliant with company standards.
- Support in managing resident relations, addressing escalated concerns, and ensuring timely resolution of service requests.
- Coordinate with security, maintenance, housekeeping, landscaping, and other service providers to ensure quality delivery and adherence to SLAs.
- Lead community engagement initiatives, events, and communication programs to enhance resident satisfaction and community experience.
- Conduct regular inspections of the community and prepare reports on maintenance needs, service gaps, and improvement opportunities.
- Assist in managing the community budget, monitoring expenses, and supporting cost-effective operations.
- Ensure compliance with health, safety, and regulatory requirements across the community.
- Support the Manager in developing and implementing strategic plans to enhance community efficiency and customer experience.
Requirements:
- Bachelor's degree in Business Administration, Facilities Management, Hospitality, or a related field.
- 4 to 6 years of experience in community management, property management, or customer experience in real estate.
- Strong communication and stakeholder management skills.
- Problem-solving mindset with the ability to manage conflicts professionally.
- Proficiency in MS Office and community management software (CRM is a plus).
- Ability to manage multiple priorities.
