Job Description
Operating in the UAE for over 50 years, CBD manages the financial requirements of some of the largest corporates and businesses operating in the country, driving the UAE economy. Over the years, CBD has transformed into a progressive and modern banking institution winning multiple awards for its digital initiatives, credit cards, bank accounts, mobile app features and services.
CBD has been recognized as the number one bank in the UAE on the Forbes list of The World's Best Banks 2022.
As we continue to build upon our successes, we are looking for ambitious individuals who are passionate about the banking and finance industry and the markets in which CBD operates. Just as important to us is your ability to demonstrate a talent for dealing with people - your colleagues and our customers - and delivering service that really goes the extra mile.
Job Purpose
Provide support to Unit Head Business Process Controls to ensure that the Personal Banking Group has robust control, effectively implementing risk and control assessments.
Principle Accountabilities
RCSA Program Management
Design, manage, and execute the annual RCSA exercise ensuring comprehensive identification and mitigation of compliance and operational risks.
Integrate incident data, audit findings, and regulatory gaps into RCSA updates.
Ensure timely submission of annual PBG RCSA to Operational Risk for approval and upload into MetricStream.
Prepare and review RCSA for new products and services within PBG.
Control Testing & Monitoring
Conduct monthly control testing of PBG business activities, processes, and controls using risk-based sampling.
Maintain detailed and accurate records and evidence for control testing.
Document findings, root causes, and remediation actions with clear timelines and ownership.
Provide monitoring reports with updates and insights to senior stakeholders.
KRI Management
Monitor Key Risk Indicators (KRIs) for PBG business profiles and ensure timely completion.
Collaborate with business units to refine KRI definitions and thresholds.
Ensure timely submission of PBG KRI`s to Operational Risk for approval and upload into MetricStream.
Issue & Incident Management
Track and manage issues and incidents in MetricStream, ensuring timely closure and escalation of overdue items.
Liaise with PBG teams to follow up, validate and remediate issues/incidents in MetricStream.
Business Continuity Management (BCM)
Manage and maintain Business Impact Analysis (BIA) documentation for PBG units.
Oversee the development and periodic review of Unit Business Continuity Plans (UBCP).
Ensure BCM documentation aligns with enterprise standards and regulatory expectations.
Support BCM testing and readiness activities in coordination with relevant teams.
Regulatory Reporting & Compliance
Manage preparation and timely submission of quarterly Market Conduct reports and other regulatory filings.
Prepare periodic Consumer Protection dashboards and monitor reports for PBG management & Compliance.
Collaborate with Compliance and relevant departments to ensure completeness and accuracy of submissions
Requirements:
Education
Education and Experience
Minimum 57 years of experience in operational risk, control testing, or compliance.
Prior experience in risk assessments, regulatory reporting, and issue management.
Strong understanding of CBUAE regulations and Basel II event types.
Hands-on experience with MetricStream and enterprise GRC platforms.
Expertise in control testing practices, business process analysis, and identifying control weaknesses.
Exposure to BCM practices including BIA and UBCP documentation.
Experience in KRI development and monitoring.
