Job Description
Job Purpose:
Work in Fraud Risk Management team and assist in achieving the overall objective of improved visibility and effective fraud prevention for all Banking channels, with initial focus on Cards and Online channels
Principal Accountabilities:
Work Management
Responsible for identifying, analyzing, and developing containment and remediation plans for fraud incidents impacting CBD
Regular monitoring of emerging threats to gain insight into the evolving threat landscape affecting Banking channels
Ensure 100% of cases created in Intuition system is actioned the same day
Perform the analysis of confirmed fraud cases to identifying root cause and develop corrective measures
Work with cross-functional teams across CBD for collaboration on fraud risks and investigations
Undertake monitoring of transaction originating from digital channels to identify any suspicious patterns that may result in a fraud and take corrective action to proactively prevent fraud
Provide periodic feedback to Head of Fraud Risk Management to enhance fraud detection rules to improve detection rates
Identify new and emerging patterns of fraud and make recommendations for new controls and improved monitoring
Provide the required support and assistance to fraud investigator to complete investigations in a timely manner
Prepare monthly reports covering key metrics on the fraud monitoring activities for management reporting
Actively participate and contribute to the success of key strategic initiatives underway by the fraud risk management unit
Requirements:
Education and Experience:
5 to 7 years experience as a fraud analyst in payments, digital channels or credit cards within banking industry
Advanced knowledge of merchant, credit card and digital banking products
Knowledge of issuing and acquiring card fraud, online banking and payments fraud prevention tactic
Systems: Falcon, Vision+, Threatmetrix, Splunk
