Assistant Manager - Front Office (preferably russian/german/chinese speaker)

Position Summary:

The Assistant Manager Front Office supports the Front Office Manager in overseeing the daily operations of the front office, including guest services, reservations, and front desk operations. This role ensures a high standard of guest satisfaction, staff supervision, and efficient coordination with other departments.

Key Responsibilities:

• Assist in managing day-to-day operations of the front office to ensure smooth and efficient service.

• Supervise front desk team members, including training, scheduling, and performance evaluations.

• Handle guest check-ins, check-outs, and resolve guest issues or complaints promptly and professionally.

• Ensure adherence to hotel policies and procedures, including safety and security.

• Monitor room inventory, reservations, and coordinate with housekeeping and maintenance for room readiness.

• Support the Front Office Manager in preparing reports, maintaining budgets, and achieving departmental goals.

• Manage VIP arrivals, special requests, and ensure personalized guest service.

• Oversee cashiering and billing processes to ensure accuracy and compliance.

• Promote up-selling of rooms and hotel services to maximize revenue.

• Lead by example in delivering exceptional customer service standards.

Requirements:

• Diploma or degree in Hospitality Management or a related field.

• Minimum 2-3 years of experience in Front Office, with at least 1 year in a supervisory or assistant managerial role.

• Strong leadership, communication, and interpersonal skills.

• Proficient in property management systems

• Ability to work under pressure and in a fast-paced environment.

• Excellent problem-solving and conflict-resolution abilities.

• Flexibility to work in shifts, including weekends and holidays.

Preferred Qualifications:

• Multilingual abilities are a plus. (e.g., Russian, German, Chinese speaker).

• Prior experience in a luxury or five-star hotel environment.

• A true desire to satisfy the needs of others in a fast paced environment.
• Refined verbal and written communication skills.
• Previous front office supervisory/team leaderexperience preferred, in a luxury hospitality company.
• Experience working with Opera is required.
• Ability to work a flexible schedule.
• German/Russian/Chinese language will be ideal.