Job Description
Summary-
The Assistant Manager - Guest Service will be responsible for assisting in overseeing and managing all aspects of guest service operations to ensure a high level of customer satisfaction.
Job Responsibility-
- Assist in training, coaching, and supervising guest service staff to deliver exceptional service.
- Handle guest inquiries, concerns, and complaints in a professional and efficient manner.
- Monitor guest satisfaction levels and implement strategies to improve service quality.
- Collaborate with other departments to coordinate guest requests and resolve issues.
- Assist in developing and implementing guest service policies and procedures.
- Conduct regular staff meetings and trainings to ensure a high level of service standards.
- Assist in analyzing guest feedback and data to make informed decisions for continuous improvement.
Candidate Requirements-
- Proven experience in a hospitality or customer service role.
- Strong leadership and communication skills.
- Ability to work well under pressure and handle stressful situations calmly.
- Excellent problem-solving abilities and a customer-focused mindset.
- Knowledge of hotel operations and guest service best practices.
- Bachelor's degree in Hospitality Management or related field is preferred.
Skills
- Excellent communication and interpersonal abilities
- Strong leadership and supervisory skills
- Exceptional customer service skills
- Problem-solving and decision-making capabilities
- Ability to work well under pressure
- Proficiency in conflict resolution
- Attention to detail and organizational skills
- Knowledge of hospitality industry practices and trends
