About Us
Yas Plaza Hotels by Aldar Hospitality is a dynamic collection of six international hotels located in the heart of Yas Island, Abu Dhabi. This vibrant destination offers a seamless blend of relaxation, indulgence, and recreation, making it the ultimate gateway to the Yas Island experience.
About the Job
The Assistant Manager solicits, and books all types of events or corporate business from various sources of leads. Responds promptly to all telephone and walk-in enquiries about events and catering space and needs to possess good knowledge in all banquet space, facilities and capabilities of competitive market to secure the events for the property.
Key Duties and Responsibilities
- Meet the sales objectives on a monthly, quarterly, and yearly basis
- Ensure comprehensive and complete coverage of own portfolio covering all levels of accounts managerial and departmental executives for a comprehensive client servicing, achieving targets and maximum productivity in her / his portfolio of accounts
- Ensure the communication and information flow is maintained daily by distributing Banquet Event Orders to all Departments as well as by attending daily briefings for the Meeting & Events Department, Food & Beverage Operations and Kitchen Department
- Ensure that all incoming requests are handled jointly with the concerned Salesperson and as per the YPH Standards including an active follow up on sent offers
- Assists clients in programme planning, packaging, and menu selections according to client's requirements and needs.
- Finalizing all bookings, maximising all revenue potential by up selling in all revenue producing areas.
- Satisfy the need of the clients whilst optimizing Hotel revenue through strategic yield management and up selling of hotel facilities and services
- Supervise and assist with Banquet Operations before, during and after events and assure Guest satisfaction throughout the event
- Actively ask for Guest feedback during and after the event and encourage the Guest to submit the Guest Satisfaction Survey
- Maintain detailed product knowledge of YPH and direct competitors including competition checks
- Ensure to forward all irregularities that you encounter in your department or any other department with Cluster Assistant Director, Sales - MICE to maximise Customer Satisfaction
- Operate in a safe and environmentally friendly way to protect guests and employees health and safety, as well as protect and conserve the environment
- Comply with the hotel environmental, health and safety policies and procedures
About You
- Preferably a degree / diploma with specialized in or graduated from a university
- 2-3 years of experience in similar field
- Strong administrative Skills
- Strong leadership skills
- Strong Interpersonal skills, a natural rapport with people and diplomacy when handling complaints
- Computer literate (MS office) with effective and good communication skills, both verbal and written.
- Good telephone skills as you'll often be selling conferences and events to clients over the phone
Shape Your Career with Yas Plaza Hotels by Aldar Hospitality
At Yas Plaza Hotels, our people are at the heart of everything we do. Against the vibrant backdrop of Yas Island, you will be part of an inspiring environment where every day brings an opportunity to create meaningful guest experiences. By joining our culture of excellence, your passion for hospitality helps craft unforgettable moments and sets new standards for refined hospitality.
Equal Opportunity Statement
Aldar is an equal opportunity employer. We celebrate all forms of diversity and remain committed to creating an inclusive and accessible environment for all applicants and employees. We will ensure that all candidates are provided reasonable accommodations to participate in the job application process, be considered for a range of critical job functions and receive other benefits and privileges of employment, ensuring equitable opportunities and accessibility for all. Please contact us to request accommodation. Your data will be treated confidentially
