Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.
Take the opportunity to become a Heartist, and let your heart guide you in this world where life beats faster.
Job Description
- Assist the Reservations Manager in overseeing daily reservation operations
- Manage and respond to customer inquiries relating to bookings
- Maintaining accurate records of all reservations and assisting with inquiries and bookings.
- Ensure accuracy and efficiency in booking processes
- Maximizing hotel revenues by promoting upselling and ensuring efficient availability control procedure
- Maintain up-to-date knowledge of reservation policies and systems
- Address and resolve reservation-related issues and complaints
- Developing and maintaining communication with major sources of business and advising the Reservations Manager on feedback.
- Ensuring compliance with hotel policies, pricing strategies, and brand standards.
- Daily pick-up analysis, strategy adjustments, and reporting
- Working closely with the Front Office and Sales teams to ensure seamless guest experiences.
- Analyze reservation trends and provide reports to management
- Train and mentor reservation staff as needed
Qualifications
- Bachelor's degree in Hospitality Management or related field
- 2+ years of experience in a reservations senior role
- Strong communication and customer service skills
- Proven ability to manage multiple tasks efficiently
- High level of attention to detail
- Proficiency in reservation software
- Ability to work under pressure and in a fast-paced environment
- Strong problem-solving skills
Additional Information
experience is an asset
Prior experience working with Opera or a related system
Fluency in English
additional languages are a plus
Your Team And Working Environment
In 1-2 sentences, introduce the team, property or office environment in a way that reflects the culture
Note: Customization may be included for any specific local or legislative requirements, such as work permits
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
